Summary
Overview
Work History
Education
Skills
Timeline
Generic

Randi Hennek

Burns

Summary

Professional with significant experience in healthcare administration, equipped to handle patient interactions and manage front-office tasks efficiently. Skilled in scheduling, record-keeping, and insurance verification, with strong communication abilities. Reliable team member, adaptive to changing needs, and consistently focused on achieving results.

Overview

19
19
years of professional experience

Work History

Ranch Hand

Elder Ranch Inc
06.2024 - Current
  • I am responsible for all daily Ranch activities. I moved cattle from pasture to pasture, branded calves, fixed fences and maintained the health of all livestock. I also dragged meadows to prepare for haying season. I was responsible of shipping cattle to their intended location. Developed business relationship with owner/rancher.

Homemaker

05.2023 - Current
  • Manage household expenses, creating detailed, effective budgets.
  • Support multiple competing needs, schedules, and priorities, overseeing the needs and tasks of multiple individuals to maintain optimal outcomes.
  • Create and coordinate a detailed calendar of activities and events, including academic deadlines, travel, and appointments/meetings.
  • Build engaged relationships with healthcare professionals, academic administrators, and program leaders to ensure alignment with all needs.
  • Navigate complex interpersonal challenges, mediating issues to build vital communication and issue resolution skills.

Care Coordinator

Peak Physical Therapy
02.2022 - 05.2023
  • Responsible for answering multi-line phones, taking messages, filing, and managing front desk duties. I assist with coordinating trainings, meetings, announcement materials and certificates. I maintain office inventory and purchase supplies as needed. I verify patients insurance and have open communication with work compensation adjusters.

Front Desk/MA

ADVANCED FOOT AND ANKLE
04.2021 - 02.2022
  • Responsible for answering multi-line phones, taking messages, filing, taking patient payments, and managing front desk duties.
  • I also helped do intakes on patients, such as maintain weight, height, blood pressure, and assist the doctor in wound cares. I would be responsible for maintaining and trimming diabetic toenails, and notify the doctor of anything new with the patients.

Director of Communications and Human Resources

Body In Balance Physical Therapy
04.2019 - 04.2021
  • I am responsible for answering multi-line phones, taking messages, filing, and managing front desk duties. I assist with coordinating training's, meetings, announcement materials and certificates. I make sure that the therapist stay credentialed and do monthly audits on employees. I have weekly reports that are due, such as front desk collection audit, lost patient report, clinic and therapist tracking, etc. I maintain a nightly reminder call/text to all of our patients. I interview and train new employees and go over all new hire paperwork. I am responsible for conducting all staff meetings and making sure staff follow policies and procedures such as attendance policy, cell phone policy, etc. I also am responsible for hiring and firing of staff.

CNA - Certified Nursing Assistant/ HUC- Health Unit Coordinator

St. Luke's Hospital
11.2015 - 04.2019
  • I am responsible for helping residents with daily living activities such as bathing, dressing, transferring, ambulation, feeding, and toileting. I also measure and record vital signs, take blood glucose tests, take bladder scans, and also positioning and reposition residents and help perform range of motion. I follow department procedures for receiving and giving out change of shift report. I distribute linen and supplies and maintain tidiness of residents' rooms. I communicate clearly, both written and orally, with residents, other staff member and their families.

CNA - Certified Nursing Assistant

Southwest Idaho Advanced Care Hospital
07.2015 - 11.2015
  • I am responsible for helping residents with daily living activities such as bathing, dressing, transferring, ambulation, feeding, and toileting. I also measure and record vital signs, take blood glucose tests, take bladder scans, and also positioning and reposition residents and help perform range of motion. I follow department procedures for receiving and giving out change of shift report. I distribute linen and supplies and maintain tidiness of residents' rooms. I communicate clearly, both written and orally, with residents, other staff member and their families.

CNA - Certified Nursing Assistant

Genesis Health Care
05.2015 - 07.2015
  • I was responsible for helping residents with daily living activities such as bathing, dressing, transferring, ambulation, feeding, and toileting. I also measure and record vital signs and also positioning and reposition residents and help perform range of motion. I follow department procedures for receiving and giving out change of shift report. I distribute linen and supplies and maintain tidiness of residents' rooms. I communicate clearly, both written and orally, with residents, other staff member and their families.

Ranch hand

Elder Ranch Inc
09.2014 - 05.2015
  • I was responsible for all daily Ranch activities. I moved cattle from pasture to pasture, branded calves, fixed fences and maintained the health of all livestock. I also dragged meadows to prepare for haying season. I was responsible of shipping cattle to their intended location. Developed business relationship with owner/rancher.

CNA - Certified Nursing Assistant

Avamere Health Services
03.2013 - 09.2014
  • I was responsible for helping residents with daily living activities such as bathing, dressing, transferring, ambulation, feeding, and toileting. I also measure and record vital signs and also positioning and reposition residents and help perform range of motion. I follow department procedures for receiving and giving out change of shift report. I distribute linen and supplies and maintain tidiness of residents' rooms. I communicate clearly, both written and orally, with residents, other staff member and their families.

CNA - Certified Nursing Assistant

Lake District Hospital
10.2012 - 03.2013
  • I was responsible for helping residents with daily living activities such as bathing, dressing, transferring, ambulation, feeding, and toileting. I also measure and record vital signs and also positioning and reposition residents and help perform range of motion. I follow department procedures for receiving and giving out change of shift report. I distribute linen and supplies and maintain tidiness of residents' rooms. I communicate clearly, both written and orally, with residents, other staff member and their families.

Office Assistant II

Klamath County Mental Health Developmental Disability Services
07.2009 - 06.2010
  • Responsible for answering multi-line phones, taking messages, filing, and managing front desk duties. I assist with coordinating trainings, meetings, announcement materials and certificates. I maintain office inventory and purchase supplies when needed. I established and maintain a filing system for client files. I track and disburse client representative payee checks and maintain financial files.

Teller

US Bank
08.2008 - 07.2009
  • Responsible for demonstrating excellent customer service at all times. Handled routine financial transactions (deposits, withdrawals, advances, loan payments, merchant transactions etc.), and balancing transactions daily while ensuring a positive interaction with customers and non-customers. I am also responsible for cross-selling products when appropriate by making the necessary referrals to those who specialize in the bank's outstanding product line.

Teller

US Bank
02.2008 - 08.2008
  • Responsible for demonstrating excellent customer service at all times. Handled routine financial transactions (deposits, withdrawals, advances, loan payments, merchant transactions etc.), and balancing transactions daily while ensuring a positive interaction with customers and non-customers. I am also responsible for cross-selling products when appropriate by making the necessary referrals to those who specialize in the bank's outstanding product line.

Sandwich Artist

Subway
06.2006 - 02.2008
  • I performed a variety of duties relating to restaurant-style service including greeting and servicing customers. Prepared cold and hot food preparation, stocked counters and maintained sanitation standards. Responsible customer service and using the computerized cash register and credit card machine is a major component for the position. I put away the inventory when it arrives, I order soda for our cooler, and I get things done in an efficient timely manner. I train new employees as they come and cross train them as needed.

Education

High School Diploma -

Lakeview High School
Lakeview, OR
06.2006

Skills

  • Effective time management
  • Problem analysis
  • Office administration
  • Administrative assistance
  • Proficiency in Microsoft Office

Timeline

Ranch Hand

Elder Ranch Inc
06.2024 - Current

Homemaker

05.2023 - Current

Care Coordinator

Peak Physical Therapy
02.2022 - 05.2023

Front Desk/MA

ADVANCED FOOT AND ANKLE
04.2021 - 02.2022

Director of Communications and Human Resources

Body In Balance Physical Therapy
04.2019 - 04.2021

CNA - Certified Nursing Assistant/ HUC- Health Unit Coordinator

St. Luke's Hospital
11.2015 - 04.2019

CNA - Certified Nursing Assistant

Southwest Idaho Advanced Care Hospital
07.2015 - 11.2015

CNA - Certified Nursing Assistant

Genesis Health Care
05.2015 - 07.2015

Ranch hand

Elder Ranch Inc
09.2014 - 05.2015

CNA - Certified Nursing Assistant

Avamere Health Services
03.2013 - 09.2014

CNA - Certified Nursing Assistant

Lake District Hospital
10.2012 - 03.2013

Office Assistant II

Klamath County Mental Health Developmental Disability Services
07.2009 - 06.2010

Teller

US Bank
08.2008 - 07.2009

Teller

US Bank
02.2008 - 08.2008

Sandwich Artist

Subway
06.2006 - 02.2008

High School Diploma -

Lakeview High School