RANDI HERMRECK
Spring Hill
Summary
Highly motivated individual with experience in HR operations, recruitment and compliance. Expert in overseeing onboarding and offboarding processes, managing employee relations and conducting performance reviews. Proven ability to ensure compliance with applicable laws, regulations and collective bargaining agreements. Passionate about developing and executing innovative HR strategies to promote a positive work environment and drive organizational success.
Overview
25
25
years of professional experience
Work History
HR Coordinator
Legacy Restaurant Group, LLC
05.2023 - Current
- Assist in the recruitment process, including job postings, screening of resumes, scheduling interviews, conducting reference checks and making offers
- Use HR software to manage payroll and employee benefits, including bonuses, leaves, and absence administration
- Coordinate onboarding activities such as orientation, paperwork completion, and new hire training
- Develop training materials and provide additional training based on each location's needs
- Ensure compliance with all labor laws related to hiring practices and working conditions.
- Manage employee relations issues with tact, conducting investigations and providing guidance to managers for resolution. Employee relations topics include but are not limited to payroll/benefits, discrimination, harassment, performance issues, and conflict resolution.
- Maintain human resources information system and keet employee files up to date and accurate.
- Complete background and reference checks to facilitate hiring and onboarding of employees.
HR Assistant
Amazon
09.2021 - 09.2022
- Managed reported FMLA and Short Term Disability requests
- Analyzed FMLA claims to determine eligibility and certification in compliance with federal and state laws
- Navigated ambiguous claim requests and applied good judgment about how to apply policy and regulations to the case in question
- Explained FMLA and all LOA options to employees
- Followed up on outstanding issues to ensure resolution while handling confidential information with sensitivity and discretion in accordance with Data Privacy and HIPPA requirements
- Involved in many activities to promote inclusiveness, involvement and team engagement while simultaneously completing daily tasks and projects
- Used HR management databases, applying skills in computer applications.
Customer Care Specialist
Nordstrom
09.2018 - 07.2021
- Interpreted the results of eye examinations, using prescriptions written by Optometrists and Ophthalmologists
- Measured customers to determine suitable types of lenses needed and to fit frames properly
- Prepared orders for glasses and contact lenses by checking prescriptions, lens thickness and other specifications
- Maintained all HIPPA and Confidentiality regulations.
Human Resources Assistant
Nordstrom
01.2015 - 01.2017
- Supported day-to-day operations of HR functions and duties
- Managed Taleo applicant tracking system and used other HRIS Systems including Oracle, HR Discover Viewer, and acuate
- Assisted with recruitment and interview processes to develop pipeline of candidates for employment
- Collaborated with other departments to coordinate staffing needs across the organization
- Conducted new hire orientations and onboarding processes for incoming employees
- Organized and executed Internship program
- Maintained employee records including benefits, leaves of absence, performance reviews and disciplinary actions
- Facilitated communication between management and staff regarding changes in policies or procedures
- Performed exit interviews to gain insights into why employees were leaving their positions
- Ensured compliance with applicable employment laws such as Title VII of the Civil Rights Act of 1964.
Department Manager
Nordstrom
01.2010 - 01.2015
- Managed Four different departments in the course of 10 years
- Achieved department volume and productivity goals by developing and executing a business plan
- Achieved over 5 years of consecutive year end volume increases
- Recruited qualified personnel who met or exceeded job requirements
- Provided leadership and mentorship to staff members, leading to improved job performance and morale
- Evaluated performance of department staff and provided feedback and guidance to ensure maximum productivity
- Trained and supervised associates on customer service excellence and strong company culture
- Analyzed department performance and defined actions required to achieve business objectives
- Maintained accurate inventory records, ensuring all products were accounted for at all times
- Scheduled coverage during peak traffic periods, fostering positive customer experiences
- Identified training needs for staff members, resulting in improved customer service ratings by 40%.
01.2000 - 01.2010
Education
Business Management -
Johnson County Community College
Overland Park, KS01.2002
Skills
- Employee Timesheet Processing
- Exit Interviews
- Human Resources Audits
- Confidentiality and Discretion
- Talent Acquisition
- Employment law knowledge
- Employee Relations Management
- Cross-Functional Collaboration
- Conflict Resolution
- Unemployment Claims
- Human Resources Policies and Procedures Expertise
- Background Checks
- Staff Training
- Compensation and Benefits
- Open Enrollment
- Eligibility Determinations
- Training and Development
- HR Strategy
- Hiring and Terminations
- Human Resources Management Systems (HRMS)
- Recruitment
- Compliance
- Reviewing Resumes
- Microsoft Office Suite Expertise
- Onboarding and Orientation
References
References available upon request.
Timeline
HR Coordinator
Legacy Restaurant Group, LLC
05.2023 - Current
HR Assistant
Amazon
09.2021 - 09.2022
Customer Care Specialist
Nordstrom
09.2018 - 07.2021
Human Resources Assistant
Nordstrom
01.2015 - 01.2017
Department Manager
Nordstrom
01.2010 - 01.2015
01.2000 - 01.2010
Business Management -
Johnson County Community College
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