Hi, I’m
Randi Klein
Bernalillo,NM
Summary
Experienced Office Management and Administration Professional. Experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
28
years of professional experience
1
Certification
Work History
Coronado Electrical, LLC
Office Manager
01.2023 - Current
Job overview
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Controlled finances to lower costs and keep business operating within budget.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Run weekly payroll
- Set up new employees in quickbooks
- Manage all invoicing-creating and ensuring payment
- Reconcile Ledgers and pay monthly expenses
Champ Enterprises, LLC
Office Manager
02.2022 - Current
Job overview
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed detailed plans based on broad guidance and direction.
- Improved staffing during busy periods by creating job postings and reviewing resumes
- Controlled finances to lower costs and keep business operating within budget.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained computer and physical filing systems.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Walgreens
Certified Pharmacy Technician
11.1998 - 10.2021
Job overview
- I was/am efficient as a Pharmacy Tech although this was never my main job title. I worked in the pharmacy at least 50% of my time as a Store Manager being that this department generated the majority of our sales and profit.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured and compounded medications following standard procedures.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted and labeled prescriptions with correct item and quantity.
- Collected co-payments or full payments from customers.
Walgreens
Store Manager of Operations
08.1995 - 10.2021
Job overview
- Managed several high performing store through-out my career with Walgreens in New Mexico and Arizona. I was also a Community Leader for 6 years within this time. We over saw 6 other stores in our area while managing our own. Mentoring them while providing constructive feedback and ensuring company and state compliance. I also planned and lead community events in my area. From Holiday parades to blood drives and drug take back events.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Raised property accuracy and accountability by creating new automated tracking method.
- Developed and implemented successful staff incentive programs to motivate employees.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Trained new employees on proper protocols and customer service standards.
- Assisted with hiring, training and mentoring new staff members.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reported issues to higher management with great detail.
- Mitigated business risks by working closely with staff members and assessing performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Supervised guests at front counter, answering questions regarding products.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Completed point of sale opening and closing procedures.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Interacted well with customers to build connections and nurture relationships.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Skills
- Financial Management and Reporting
- P&L Responsibility
- Policy Implementation
- Handling Complaints
- Team Building and leading teams
- Excellent Multitasking Abilities
- Budgeting
- Customer Service Management
- Database Maintenance
- Profit and Loss Statements
- Leadership and Change Management
- Email Correspondence
- Licensing Requirements
- Workflow Planning
- Accounts Payable and Receivable
- Organizational Skills
- Coaching and Training
- Documentation
Certification
- Certified Pharmacy Technician with PTCB. 11/1998 to Current
Timeline
Office Manager
Coronado Electrical, LLC
01.2023 - Current
Office Manager
Champ Enterprises, LLC
02.2022 - Current
Certified Pharmacy Technician
Walgreens
11.1998 - 10.2021
Store Manager of Operations
Walgreens
08.1995 - 10.2021
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