Randi Kraus
M
Ogden,UT
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Infant and Toddler Teacher
Discovery Clubhouse
Ogden, UT
01.2020 - 05.2021
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
Server Manager
Wild Bo's
Ogden, UT
05.2019 - 01.2020
- Led team of servers to consistently meet customer service and sales targets.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Trained servers on order management, food service quality and how to build rapport with guests.
Server Shift Leader
Uncle Lee's Cafe
Ogden, UT
07.2016 - 04.2018
- Cultivated warm relationships with regular customers.
- Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
- Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Sales Floor Supervisor
Shopko Stores Operating Co. LLC
Ogden, UT
04.2015 - 01.2016
- Taught salespeople to close deals and improve sales performance to increase revenue for company.
- Trained newly hired sales team in upselling techniques.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Ben Lomond High School
Ogden, UT 04.2016 - 05.2016
Skills
Efficient under pressure
Scheduling
Data Entry
Multitasking Abilities
Account management
Staff Management
Excellent Communication
Flexible and Adaptable
Customer relationship management
Cash handling
Timeline
Infant and Toddler Teacher
Discovery Clubhouse
01.2020 - 05.2021
Server Manager
Wild Bo's
05.2019 - 01.2020
Server Shift Leader
Uncle Lee's Cafe
07.2016 - 04.2018
High School Diploma -
Ben Lomond High School
04.2016 - 05.2016
Sales Floor Supervisor
Shopko Stores Operating Co. LLC
04.2015 - 01.2016