Randi Mahan
Rowlett,Tx
Summary
Motivated individual with hands-on architectural design experience and extensive customer service background seeking a role to expand knowledge in architectural design and drafting. Skilled in AutoCAD and CRM proficiency. Adept at building customer relationships, providing problem-solving solutions, participating in team collaboration, and contributing to company growth. Dynamic with hands-on experience in architectural design, recognized for strong problem-solving skills, adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
4
4
years of professional experience
Work History
Assistant Membership Director
LA Fitness
03.2025 - 07.2025
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Exceeded sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Implemented systems and procedures to increase sales.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Facilitated business by implementing practical networking techniques.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Communicated product quality and market comparisons by creating sales presentations.
Barista Shift Supervisor
Guckenheimer (Texas Instruments Headquarters)
07.2023 - 03.2024
- Expanded customer base by promoting products through creative displays and social media post
- Actively adjust to meet the changing needs of customers
- Met customer service goals and exceeded customer expectations.
- Trained newly hired employees on routine tasks and customer service.
- Displayed very good communication and customer service skills.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
- Directed cleaning, restocking, and customer service activities.
- Maintained strong customer relations and effective customer service standards.
- Cross-trained and backed up other customer service managers.
- Accurately completed end-of-day financial tasks worth over $1800 of cash and card transactions daily.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Customer Service Associate
Walgreens
02.2022 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Responded proactively and positively to rapid change.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Trained new personnel regarding company operations, policies and services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Met customer call guidelines for service levels, handle time and productivity.
- Increased efficiency and team productivity by promoting operational best practices.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Barista
Starbucks
02.2021 - 03.2022
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Helped management keep adequate supply on hand by notifying of shortages.
- Promoted additional items with beverages, increasing store sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Bachelor's Degree - Urban Policy and Planning
University of North Texas
07.2025
No Degree - Architecture
Texas Tech University
Lubbock, TX01.2023
Associate of Applied Science - Liberal Sciences
Dallas County Community College
Garland, TX01.2022
Skills
- Customer engagement
- Detail-Oriented
- Team Collaboration
- Client Presentation
- Data Analysis
- Public speaking proficiency
- Analytical problem solving
- Adaptability
- Organization
- Team management
- Meeting facilitation
- CRM proficiency
- Communication skills
- Customer relationship management
- Closing techniques
- Interpersonal skills
- Product knowledge
- Product demonstration
- Reliability
- Cold calling
- Team collaboration
- Team leadership
- Systems and software expertise
- Active listening
- Analytical thinking
- Networking events
- Appointment scheduling
- Professionalism
- Time management
- Presentation skills
- Analytical Thinking
- Research
- Project Management
- Leadership
- Time-Management
- Multitasking
- AutoCAD
- Adobe Acrobat
- Microsoft Suite
- G-suite
- Photoshop
- Revit
- Material selection
- Hand sketching
- Model making
- Code compliance
- Urban planning
- Site analysis
- Building codes
- Architectural design
- Design development
- Adobe creative suite
- AutoCAD proficiency
- Space planning
- Sustainable design
Timeline
Assistant Membership Director
LA Fitness
03.2025 - 07.2025
Barista Shift Supervisor
Guckenheimer (Texas Instruments Headquarters)
07.2023 - 03.2024
Customer Service Associate
Walgreens
02.2022 - 07.2023
Barista
Starbucks
02.2021 - 03.2022
Bachelor's Degree - Urban Policy and Planning
University of North Texas
No Degree - Architecture
Texas Tech University
Associate of Applied Science - Liberal Sciences
Dallas County Community College
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