Randi Malone
Administrator
Beverly Hills,MI
Summary
I’m initiative-taking, highly motivated, and results-driven professional whose skills are utilized best in customer service, management, logistics, sales, and clerical positions. Experience includes 3 years in logistics coordination, over 5 years in sales, over 5 years in management, and a total of 11 years in customer service. I seek a challenging opportunity to leverage skills and experience to be a value-adding asset to the team.
Overview
12
12
years of professional experience
Work History
Customer Care Advisor
Best Buy Health
08.2023 - Current
- Assisted customers with product knowledge, facilitating informed purchasing decisions.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Worked closely with other departments to resolve complex issues quickly and effectively.
- Met customer call guidelines for service levels, handle time and productivity.
- Exceeded performance metrics consistently, contributing to the team''s overall success.
Restaurant Manager
Louisiana Creole Gumbo
12.2021 - 12.2022
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Deputy County Clerk assistant
City of Dearborn 19th District Court
12.2019 - 12.2021
- Established a user-friendly, comprehensive resource guide for staff to quickly access information when assisting citizens with various requests.
- Maintained current knowledge of records management industry trends to seek out improvement opportunities.
- Ensured accuracy in official records by meticulously reviewing documentation before processing or archiving.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Handled challenging situations involving upset or disgruntled citizens with professionalism and tact.
- Provided exceptional public service by addressing inquiries in person, via phone, or through email correspondence.
Senior Customer Service Coordinator
BEAUMONT HOME MEDICAL EQUIPMENT
06.2017 - 11.2019
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Educated customers about billing, payment processing and support policies and procedures.
Resolution Specialist
MedCo Services
06.2016 - 05.2017
- Utilized advanced problem-solving abilities to identify creative solutions for atypical client concerns.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Developed tailored strategies for dispute resolution, resulting in successful outcomes and increased client retention rates.
Customer Service Supervisor
DIRECTV
08.2012 - 05.2016
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
BBA - Sociology
Alabama A & M University
Normal, AL 05.2001 -
High School Diploma -
Northwestern High School
Detroit, MI 05.2001 -
Skills
Team Collaboration
Timeline
Customer Care Advisor
Best Buy Health
08.2023 - Current
Restaurant Manager
Louisiana Creole Gumbo
12.2021 - 12.2022
Deputy County Clerk assistant
City of Dearborn 19th District Court
12.2019 - 12.2021
Senior Customer Service Coordinator
BEAUMONT HOME MEDICAL EQUIPMENT
06.2017 - 11.2019
Resolution Specialist
MedCo Services
06.2016 - 05.2017
Customer Service Supervisor
DIRECTV
08.2012 - 05.2016
BBA - Sociology
Alabama A & M University
05.2001 -
High School Diploma -
Northwestern High School
05.2001 -