Randi Malone
Administrator
Beverly Hills,MI
Summary
I’m initiative-taking, highly motivated, and results-driven professional whose skills are utilized best in customer service, management, logistics, sales, and clerical positions. Experience includes 3 years in logistics coordination, over 5 years in sales, over 5 years in management, and a total of 11 years in customer service. I seek a challenging opportunity to leverage skills and experience to be a value-adding asset to the team.
Overview
12
12
years of professional experience
Work History
Customer Care Advisor
Best Buy Health
08.2023 - Current
- Assisted customers with product knowledge, facilitating informed purchasing decisions.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Worked closely with other departments to resolve complex issues quickly and effectively.
- Met customer call guidelines for service levels, handle time and productivity.
- Exceeded performance metrics consistently, contributing to the team''s overall success.
Restaurant Manager
Louisiana Creole Gumbo
12.2021 - 12.2022
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Deputy County Clerk assistant
City of Dearborn 19th District Court
12.2019 - 12.2021
- Established a user-friendly, comprehensive resource guide for staff to quickly access information when assisting citizens with various requests.
- Maintained current knowledge of records management industry trends to seek out improvement opportunities.
- Ensured accuracy in official records by meticulously reviewing documentation before processing or archiving.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Handled challenging situations involving upset or disgruntled citizens with professionalism and tact.
- Provided exceptional public service by addressing inquiries in person, via phone, or through email correspondence.
Senior Customer Service Coordinator
BEAUMONT HOME MEDICAL EQUIPMENT
06.2017 - 11.2019
- Leveraged consistent, successful strategies to meet and exceed performance goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Educated customers about billing, payment processing and support policies and procedures.
Resolution Specialist
MedCo Services
06.2016 - 05.2017
- Utilized advanced problem-solving abilities to identify creative solutions for atypical client concerns.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Developed tailored strategies for dispute resolution, resulting in successful outcomes and increased client retention rates.
Customer Service Supervisor
DIRECTV
08.2012 - 05.2016
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Education
BBA - Sociology
Alabama A & M University
Normal, AL 05.2001 -
High School Diploma -
Northwestern High School
Detroit, MI 05.2001 -
Skills
Team Collaboration
Coaching and development
Time Management
Multitasking
MS Office
Problem-solving abilities
Call Documentation
Call center experience
Administrative and Office Support
Problem Resolution
Billing Adjustments and Refunds
Data Entry
Analytical Skills
Data Management
Team Collaboration
Timeline
Customer Care Advisor
Best Buy Health
08.2023 - Current
Restaurant Manager
Louisiana Creole Gumbo
12.2021 - 12.2022
Deputy County Clerk assistant
City of Dearborn 19th District Court
12.2019 - 12.2021
Senior Customer Service Coordinator
BEAUMONT HOME MEDICAL EQUIPMENT
06.2017 - 11.2019
Resolution Specialist
MedCo Services
06.2016 - 05.2017
Customer Service Supervisor
DIRECTV
08.2012 - 05.2016
BBA - Sociology
Alabama A & M University
05.2001 -
High School Diploma -
Northwestern High School
05.2001 -