RANDI MAYNARD

Managed team strategies focused on achieving revenue and credit objectives.

Trained and developed talent to drive profit growth in a dynamic environment.

Completed merchandise arrangement of freight in under 24 hours post-delivery.

Fostered a culture of professional customer service.

• Managed day-to-day operations including scheduling shifts, assigning tasks
• Supervised cash handling processes to ensure accuracy of transactions
• Coach, mentor and train associates and supervisors
• Conduct interviews and hire new employees
• Resolved customer complaints efficiently while maintaining excellent customer service
• Assisted customers with product selection, pricing, payment options and returns and exchanges

• Demonstrated ability to motivate and lead a team of department staff members
• Utilized problem-solving skills to address operational issues quickly and effectively
• Coordinated with other departments to ensure smooth operations
• Identified areas for improvement in processes or workflow systems
• Trained new employees on job duties, company policies and procedures
• Performed routine maintenance on equipment used in the department

• Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person
• Displayed professionalism when dealing with difficult customers by remaining calm under pressure
• Employed active listening techniques to understand customers’ needs and provide appropriate solutions