Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Randi McKinney

Hanford,CA
Randi McKinney

Summary

Versatile professional with a proven track record at EBay Inc, enhancing customer satisfaction through streamlined shipping processes. Skilled in organization and customer service, I excel in optimizing sales and operational efficiency. My background spans various roles, demonstrating exceptional memory retention and troubleshooting abilities, with a focus on impactful achievements.

Overview

13
years of professional experience

Work History

EBay Inc

Online Reseller
01.2021 - Current

Job overview

  • Streamlined shipping processes by implementing cost-effective methods for order fulfillment, reducing delivery times and improving customer satisfaction ratings.
  • Negotiated favorable purchasing terms with suppliers, reducing overall costs and increasing profit margins on resold merchandise.
  • Enhanced product descriptions with well-researched content and visually appealing photos, capturing buyer attention and improving conversion rates.
  • Managed financial records accurately by maintaining detailed spreadsheets of sales transactions, expenses, and profits for business reporting purposes.
  • Resolved disputes professionally by mediating between buyers and sellers when necessary, preserving the reputation of the online store.

Be My Eyes

Mystery Shopper
03.2024 - 12.2024

Job overview

  • Ensured accuracy in data collection by following specific guidelines provided for each mystery shopping assignment.
  • Analyzed competitor strategies by conducting covert assessments of product prices, promotions, store layouts, and customer interactions at rival locations.
  • Completed comprehensive reports outlining findings from mystery shopping visits to provide actionable insights for clients.
  • Maintained confidentiality of both personal information and assignment details throughout the entire mystery shopping process.
  • Supported business growth by identifying sales opportunities, product placement, and store layout effectiveness during visits.
  • Participated in diverse industries assignments including restaurants, grocery stores, retail shops which broadened the understanding of different businesses and their unique requirements.

InboxDollars

Surveyor
07.2017 - 01.2022

Job overview

  • Performed field calculations to complete assessments.
  • Gathered, organized and modeled data for reports and presentations.
  • Collaborated with engineers, architects, and construction professionals to ensure accurate information was incorporated into designs.
  • Utilized GPS technology for efficient data collection, expediting the completion of fieldwork assignments.

Lori Bettencourt

In Home Support Services
01.2018 - 08.2019

Job overview

  • Provided crucial emotional support to clients during times of stress or crisis, demonstrating empathy and understanding.
  • Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each client.
  • Improved client''s quality of life with compassionate care, attentive listening, and effective communication.
  • Assisted clients in managing medication schedules, ensuring timely administration and proper dosage for optimal health outcomes.
  • Delivered exceptional personal care services to clients by attending to hygiene needs such as bathing, grooming, and toileting in a respectful manner.
  • Facilitated social engagement for clients by accompanying them on outings and assisting with community integration activities.
  • Developed strong rapport with clients and their families, fostering trust-based relationships that encouraged open communication about concerns or needs.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.

Luci Coykendall

Teachers Assistant
01.2012 - 06.2016

Job overview

  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Maintained safety and security by overseeing students in recess environments.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Completed daily reports on attendance and disciplinary performance.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.

Education

West Hills College Lemoore
Lemoore, CA

GED from General Education
06.2009

Skills

  • Customer service standards
  • Organization
  • Memory retention
  • Troubleshooting
  • Sales

Timeline

Mystery Shopper

Be My Eyes
03.2024 - 12.2024

Online Reseller

EBay Inc
01.2021 - Current

In Home Support Services

Lori Bettencourt
01.2018 - 08.2019

Surveyor

InboxDollars
07.2017 - 01.2022

Teachers Assistant

Luci Coykendall
01.2012 - 06.2016

West Hills College Lemoore

GED from General Education

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Randi McKinney