Randi McNatt

Head Cashier

Lowes Home Improvement Center

12.2004 - 02.2025

Mentored new team members on POS system operation, customer service strategies, and sales goals.
Educated employees on register use, merchandising, and customer service.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Performed store opening, closing, and shift-change actions.
Resolved escalated customer disputes with special actions such as discounts.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Assisted customers by answering questions and fulfilling requests.
Helped customers complete purchases, locate items, and join reward programs.
Processed both cash and card purchases and returns.
Led cashiers and associates in providing thoughtful customer service.
Helped management develop employee improvement plans and motivate team members to continually improve.
Taught employees fundamentals of register use, merchandise scanning and customer service.
Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Alleviated customer service needs with policy-appropriate solutions.
Maintained stock to meet expected customer demand.
Restocked and organized merchandise in front lanes.
Monitored areas for security issues and safety hazards.
Increased customer loyalty and retention.
Trained team members on cash register operation and cash handling.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Communicated with customers and team members to solve problems.
Operated POS cash register and equipment to collect payments.