Randi Medina
Montello,CA
Summary
Driven by a strong work ethic and precision, I enhanced client satisfaction and reduced no-show rates at Dreamland Tattoo through effective schedule coordination and client relationship building. Skilled in data entry and multitasking, I consistently deliver results by prioritizing client needs and streamlining operations. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 4 years of administrative and customer service experience. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Appointment Scheduler
Dreamland Tattoo
09.2020 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
Tattoo Artist
Sleepy Lagoon Tattoo And Piercing
01.2013 - 06.2015
- Created custom tattoo designs for customers.
- Utilized photographs and sketches from customers to develop ideas.
- Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
- Contributed to a positive studio atmosphere by fostering teamwork among staff members and encouraging open communication.
Receptionist
Chiropractic Office
06.2004 - 01.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Receptionist
Power Transmission Specialties
10.2001 - 05.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Data Entry Clerk
Caremore
06.2001 - 09.2001
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
High School Diploma -
California High School
Whittier, CANo Degree - Cosmetology
Marinello School of Beauty
Whittier, CASkills
- Calendar Management
- Meeting deadlines
- Remote Work Capabilities
- Accuracy and Precision
- Client Relationship Building
- Schedule Coordination
- Data entry proficiency
- Virtual Assistance
- Attention to Detail
- Strong Work Ethic
- Telephone Etiquette
- Effective Multitasking
Certification
- [Microblading], Eyebrow Symmetry - 2 weeks
Timeline
Appointment Scheduler
Dreamland Tattoo
09.2020 - Current
Tattoo Artist
Sleepy Lagoon Tattoo And Piercing
01.2013 - 06.2015
Receptionist
Chiropractic Office
06.2004 - 01.2005
Receptionist
Power Transmission Specialties
10.2001 - 05.2003
Data Entry Clerk
Caremore
06.2001 - 09.2001
High School Diploma -
California High School
No Degree - Cosmetology
Marinello School of Beauty
Similar Profiles
Louise SterlingLouise Sterling
Operations and Marketing Manager at Beloved Studios Tattoo and Tattoo RemovalOperations and Marketing Manager at Beloved Studios Tattoo and Tattoo Removal
Lara ElborolsyLara Elborolsy
Acting Head Of School at Dreamland PreschoolActing Head Of School at Dreamland Preschool
Mfon AKPANMfon AKPAN
SECURITY OFFICER at Dreamland SecuritySECURITY OFFICER at Dreamland Security
Bryon HalversonBryon Halverson
High School Special Education Teacher at Westfield Area School DistrictHigh School Special Education Teacher at Westfield Area School District
Aric BurlingameAric Burlingame
Delivery Driver at FedExDelivery Driver at FedEx