Randi Meyer
St Louis,MO
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Opthalmic Assistant/Ophthalmic Scribe
Galanis Cataract & Laser Eye Center
St Louis, MO
11.2021 - Current
- Maintained accurate records of patient visits including visit type, chief complaint, medications and allergies.
- Assisted with minor surgeries such as foreign body removal from eyes or eyelids.
- Documented findings from physician-patient interactions in an organized fashion for easy reference later on.
- Maintained confidentiality of all patient records in accordance with HIPAA regulations.
- Monitored patient flow throughout the day to ensure timely completion of scheduled exams and procedures.
- Used EHR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Tested patients' visual fields and ocular motility and completed full patient work-ups.
- Kept examination rooms, clinical areas and equipment clean and patient-ready.
- Dilated patients' eyes and administered prescribed treatments.
- Prepared exam rooms according to established protocols prior to each patient visit.
- Checked vision fields, refraction and other vision markers before patient met with ophthalmologist.
- Conducted pre-operative assessments by obtaining informed consent from patients.
Store Manager
Starbucks
St Louis, MO
10.2019 - 11.2021
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
Shift Supervisor
Starbucks
St Louis, MO
02.2007 - 10.2019
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Resolved customer complaints and reported issues to senior management.
Education
Some College (No Degree) - General Studies
St. Charles Community College
01-2007
GED -
St. Charles Community College
01-2006
Skills
- Customer Service
- Documentation and Reporting
- Written/Verbal Communication
- Problem-Solving Capabilities
- Electronic Health Records Management
- Team Development
- Talent Recruitment
- Team Motivation
Timeline
Opthalmic Assistant/Ophthalmic Scribe
Galanis Cataract & Laser Eye Center
11.2021 - Current
Store Manager
Starbucks
10.2019 - 11.2021
Shift Supervisor
Starbucks
02.2007 - 10.2019
Some College (No Degree) - General Studies
St. Charles Community College
GED -
St. Charles Community College
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