Randi Miller
Phoenix,AZ
Summary
Dynamic Account Manager with a proven track record in client relationship management and strategic planning. Recognized for enhancing productivity through effective communication, negotiation, and problem-solving skills, resulting in increased client satisfaction and loyalty. Adept at conducting market analysis to drive business growth and achieve company objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pharmacy Quality Specialist
Zing Health
Chicago, IL
01.2025 - Current
- Process Inspections & Compliance: Perform process inspections to evaluate product conformance to established standards, and ensure adherence to quality metrics.
- Medication Adherence Monitoring: Track and analyze medication adherence rates using pharmacy claims, EHRs, and member reports to ensure they meet the health plan’s goals for Star Ratings.
- Data Analysis & Intervention Design: Utilize data sources to monitor adherence patterns, identify gaps, and design targeted interventions, such as patient education, reminder programs, and outreach efforts, to improve medication adherence.
- Collaboration with Healthcare Providers: Work with healthcare providers, including physicians and pharmacists, to develop strategies that improve patient medication compliance.
- Cross-Functional Teamwork: Collaborate with clinical teams, case managers, and care coordinators to prioritize medication adherence in care plans for members.
- Partnership with IT Teams: Partner with the IT team to ensure that data systems capture and report medication adherence metrics accurately.
- Star Ratings Performance: Track and report performance on Star Ratings measures related to medication adherence, ensuring alignment with quality standards and ongoing improvement.
Pharmacy Benefits Account Manager
TransparentRx
Las Vegas, NV
02.2024 - 09.2025
- Vendor & Stakeholder Collaboration: Participated in meetings and calls with vendors, brokers, consultants, and administrators to manage and optimize employee benefits programs.
- Benefits Plan Review & Compliance: Conducted annual reviews of existing benefit plans, ensuring compliance with current regulations, and audited benefit accounts for adherence to company policies.
- Industry Research & Trend Analysis: Researched industry trends and changing regulations affecting employer-sponsored health care plans to ensure program alignment with legal requirements.
- Program Development & Strategy: Assisted in the creation and enhancement of new benefit plans, developed strategies to maximize ROI, and identified cost-saving opportunities within the benefits program.
- Reporting & Data Analysis: Prepared reports on benefit plan costs, utilization trends, and provided actionable insights for management. Analyzed data to optimize program efficiency.
- Contract Negotiation: Negotiated with vendors to secure competitive pricing on employee benefits products and services.
- Internal & External Communication: Coordinated communication efforts between internal departments and external vendors, and drafted communications regarding changes in employee benefits plans or processes.
- Executive Presentations: Assisted in preparing presentations on employee benefits topics for executive management review.
Account Manager
Cureatr (formerly Tabula Rasa Healthcare)
10.2021 - 10.2023
- Client Relationship Management: Acted as the primary point of contact, managing client relationships to ensure high satisfaction, retention, and swift resolution of issues.
- Business Development: Identified new opportunities for business growth by sourcing potential clients and introducing additional products/services to existing clients.
- Strategic Planning & Account Management: Developed and executed strategic account plans, collaborating with cross-functional teams to improve client outcomes, drive revenue growth, and enhance retention.
- Project Management: Managed projects from inception to completion, ensuring timely delivery, adherence to budgets, and alignment with client goals.
- Contract Negotiation: Negotiated terms of service and contracts, ensuring compliance with obligations and delivering mutually beneficial agreements.
- Reporting & Market Intelligence: Generated detailed client reports and insights, staying informed on market trends and competitor activities to provide strategic advice and maintain a competitive advantage.
- Client Engagement & Cross-Selling: Regularly met with clients to understand their needs, facilitating cross-selling and upselling opportunities, while keeping them informed on service updates, project statuses, and new offerings.
- Account Oversight: Managed multiple accounts, including Medication Therapy Management programs, surpassing quarterly targets and collaborating with internal teams to maintain high customer satisfaction.
Education
AA - Communications
Sierra College
Rocklin, CASkills
- Client Relationship Management & Account Retention
- Sales & Business Development
- Strategic Planning & Account Growth
- Project Management & Cross-Functional Collaboration
- Contract Negotiation & Review
- Market Research, Trend Forecasting & Market Analysis
- Financial Reporting, Budget Management & Revenue Retention
- Data Analysis, Reporting & Data-Driven Decision Making
- Problem Solving, Conflict Resolution & Adaptability
- CRM Proficiency & Data Management
- Communication & Presentation Skills
- Opportunities Identification & Strategic Account Planning
- Customer Service Excellence & Client Needs Assessment
- Performance Analysis & Team Motivation
- Cross-Selling & Channel Partner Relationships
- Compliance & Documentation
- Time Management & Organizational Efficiency
- Accounts Payable/Receivable Management
Certification
- CPBS
- CPhT-ADV
References
Available upon request.
Timeline
Pharmacy Quality Specialist
Zing Health
01.2025 - Current
Pharmacy Benefits Account Manager
TransparentRx
02.2024 - 09.2025
Account Manager
Cureatr (formerly Tabula Rasa Healthcare)
10.2021 - 10.2023
AA - Communications
Sierra College
Similar Profiles
Kia W Williams-BlandKia W Williams-Bland
Provider Services Representative at Zing HealthProvider Services Representative at Zing Health
Derrontae GonzalezDerrontae Gonzalez
Medicare Enrollment Specialist at Zing HealthMedicare Enrollment Specialist at Zing Health
Niajah TaylorNiajah Taylor
Customer Service Representative at Zing HealthCustomer Service Representative at Zing Health