Randi Morgan, COA OSC
Winston Salem,NC
Summary
Multitasking Clinic Supervisor with a background ensuring courteous service to patients. Detail-oriented professional with exemplary skills in delegating tasks, issue resolution and leading by example. Offering proactive planning and organizational talents.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Manager
Kernersville Eye Surgeons
06.2023 - Current
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Communicated effectively with staff members, physicians, and patients.
- Regularly evaluated employee performance and provided feedback.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Developed and adjusted work schedules for all clinical staff.
- Trained newly hired clinical staff
Chief Medical Scribe
Kernersville Eye Surgeons
02.2023 - Current
- Scribing for the doctor and assisting in documenting all exam findings and making the proper diagnosis. Preparing the assessment and plan to better assist the patient in understanding their diagnosis and how the doctor would like to proceed with their course of treatment and care.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Collected required documents to prepare discharge and release summaries of patients.
- Maintained accurate and complete medical records to comply with regulations and standards.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
Ophthalmology Surgical Coordinator
Kernersville Eye Surgeons
01.2023 - Current
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients regarding surgeries and lens options.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated with Novant Outpatient Surgical Center to schedule surgeries
- Took pre-operative orders from surgeon
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Certified Ophthalmic Assistant
Kernersville Eye Surgeons
09.2018 - Current
- Documented patient medical history and information utilizing Integrity and iMedicware with commitment to accuracy.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Administered ophthalmic drops, ointments and oral medications.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Triaged phone calls
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Operated ophthalmic equipment including Heidelburg OCT, IOL master, Argos, Optos and Gallilea Topography
- Measured intraocular pressure using Goldman, Tonopen and Icare.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Measured and recorded visual acuity and color vision testing.
- Performed confrontation fields, ocular motility testing and pupil exams.
- Performed refractions to obtain best corrected vision and prescribe glasses.
- Prescription refills and prior authorizations.
- Trained all newly hired clinical staff.
Ophthalmic Technician
Summit Eye Care
09.2017 - 09.2018
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Operated ophthalmic equipment including OCT, retinal camera, VEP, topography, auto refractor, pachymeter, NCT, Lipflow and Lipiscan.
- Conducted preliminary testing which included Tear Lab, Inflammadry, glare testing, amsler grid testing and color vision.
- Performed confrontation fields, ocular motility exams and pupil exams.
- Performed refractions to determine best corrected vision and prescribe glasses.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Recorded patient history and chief complaint. Decided on testing to perform based on patients vision, previous diagnosis, current complaint and family history to help ophthalmologists determine diagnoses and treatment plans.
- Measured intraocular pressure using Goldman and Icare tonometry process.
- Measured and recorded visual acuity.
- Triaged phone calls from patients.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Conducted Humphrey Visual Field Testing as part of overall vision evaluation.
- Fitted customers for contact lenses to provide patients with properly sized and shaped contacts.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Cleaned and sterilized ophthalmic surgical instruments.
- Educated patients and relations on ocular health and safety, promoting good eye care.
- Insertion of temporary punctal plugs.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Prescription refills and prior authorizations.
- Scribing for the physician and assisted in documenting all exam findings and making the proper diagnosis. Preparing the assessment and plan to better assist the patient in understanding their diagnosis and how the doctor would like to proceed with their course of treament and care.
- Assisted physicians in performing ophthalmic procedures and ocular injections.
Lead Optometric Technician
Winston Eye Associates
08.2003 - 09.2017
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Performed OCT testing, PHP, retinal photos, corneal topography, auto refractors and color vision testing.
- Measured IOP with tonopen.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Collaborated with optometry staff to reach individual and team goals.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Prepared and administered medications to patients as prescribed by optometrist.
- Obtained and documented patient medical history, chief complaint and ocular history.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Posted insurance and patient payments.
- Assisted in referrals
- Filed and coded vision and medical insurance.
- Managed the contact lens department in 2 of our 3 offices.
- Met with drug and contact lens representatives.
Education
High School Diploma -
Eastern Randolph High School
Ramseur06.1999
Skills
- Patient Care
- Patient Education
- Appointment Scheduling
- HIPAA
- Records Management
- Clinical Operations Planning
- Clinical Instruction
- Supervision
- Staff Guidance
- Addressing Questions and Concerns
- Office Procedures
- Organizing Staff Schedules
- Direct Patient Care
Certification
- Certified Ophthalmic Assistant-JCAHPO
- Ophthalmic Scribe Certified-JCAHPO
Timeline
Clinical Manager
Kernersville Eye Surgeons
06.2023 - Current
Chief Medical Scribe
Kernersville Eye Surgeons
02.2023 - Current
Ophthalmology Surgical Coordinator
Kernersville Eye Surgeons
01.2023 - Current
Certified Ophthalmic Assistant
Kernersville Eye Surgeons
09.2018 - Current
Ophthalmic Technician
Summit Eye Care
09.2017 - 09.2018
Lead Optometric Technician
Winston Eye Associates
08.2003 - 09.2017
High School Diploma -
Eastern Randolph High School
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