Detail-orientated, organized, and dependable candidate that is successful at managing multiple priorities and difficult personalities all while maintaining a positive attitude and strong work ethic to meet goals and deadlines.
Overview
6
6
years of professional experience
Work History
Waitress
Amigo Juan
01.2023 - 12.2023
Maintained order efficiency and accuracy in a fast paced environment through clear communication and collaboration with staff members, earning numerous recommendations from satisfied customers.
Worked as a team or independently while remaining calm and poised when dealing with difficult customers or during busy shifts.
Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness and maintained customer satisfaction by clarifying questions about orders and specialty items.
Used cash registers and credit card machines to cash out customers.
Manager
International House Of Pancakes
09.2020 - 01.2023
Managed and motivated employees to be productive and engaged in work as a team.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Resolved staff member conflicts, actively listening to concerns and finding appropriate common ground.
Cross-trained existing employees to maximize team agility and performance and maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Monitored and analyzed shift performance to identify areas of improvement and make necessary adjustments and communicated clearly with employees to keep everyone on same page of working toward established goals.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success while establishing team priorities, maintained schedules and monitored performance.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Volunteer Relations Coordinator
Housing Authority Of Sevier County
05.2021 - 08.2021
Performed countless hours of detail-orientated data entry of sensitive personal information of community members.
Participated in community outreach events to promote relationships with local organizations to identify community resources and other opportunities.
Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant aspects in the community.
Coordinated the implementation of people-related services, policies and programs through departmental staff.
Assisted and followed any given instructions of the director of the program.
Community Volunteer
Friendship Center
05.2018 - 08.2018
Exhibited excellent communications and customer service relations skills in activities such as feeding the homeless breakfast and lunch.
Collaborated with local organizations to provide food to families in need.
Participated in a fundraising campaign to support local underprivileged members of the community and assisted in local charity events to raise funds for disadvantaged families.
Supported clients through development of new life skills, obtaining resources and transitioning back to society and helped clients navigate social services system and access needed resources.
Education
High School Diploma -
Texas High School
Texarkana, TX
05.2021
Skills
Excellent Communication and Active Listening Skills
Policy and Compliance Implementation
Verbal and Written Communication and Interpersonal Skills
Organizational Skills and Attention to Detail
MS Office and Numerous Computer and Office Skills
Negotiation, Conflict Resolution, and Risk Management
Good Judgment, Decision Making, and Emotional Intelligence