Randi Thomas
Memphis
Summary
To obtain a position with a company where I can utilize my skills from previous experiences. I wan to help my company grow while they help me become more knowledgeable and aware of the company.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Clerical Assistant
Shelby County School District
08.2023 - Current
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Teacher Assistant
Douglas Head Start
08.2023 - Current
- Assisted the lead teacher in creating and implementing lesson plans for various subjects
- Provided one-on-one support to students with special needs, helping them achieve academic goals
- Managed classroom behavior by implementing positive reinforcement strategies and maintaining a safe learning environment
- Assisted in the supervision of students during recess, lunchtime, and field trips
- Utilized technology tools such as interactive whiteboards and educational software to enhance classroom instruction
- Implemented individualized education plans (IEPs) for students with disabilities, ensuring their specific needs were met
- Take on the duties of a Speech Therapist and a Behavioral Therapist because the district is short staffed
- Teach hand signs to the kids who's nonverbal so we can learn to communicate with one another
- Teach the kids whose over driven techniques and tips on how to sit and function with the class
- Take time out to work Individually, or in a small group with kids who has a speech delay and try to get them to use their words
Home Depot Associate
The Home Depot
10.2021 - Current
- To assist customers when they need help finding tools or the specific items they may need to get the job done
Customer Service Representative
Amazon
02.2022 - 07.2023
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
Team Lead/Supervisor
Abx Cargo Services Inc
12.2012 - 03.2019
- Manage my shift by gathering my team and distributing them in the warehouse according to work experience
- Record paper work and stay up to date with the company expectations
- Unload trailers of mail and prepare incoming or outgoing distribution
- Use hand held SV gun to scan the parcels
- Sort the mail and route incoming packages to it's correct location
- Sorted the packages by hand sending it to the correct city
- Recorded the drivers name onto a data sheet and recorded the shipment that was being unloaded
- Duties may also include keeping necessary records and completed forms of other postal information
Youth Advocate
Abx Cargo Services Inc
05.2014 - 07.2016
- Conducted weekly individual, group, and family counseling with adolescent young males, age 12-17
- Participated in Daily treatment team meetings
- Inform team of significant changes in Residence status
- Develop realistic and measurable short and long-term goals and desired outcomes
- Completed safety plans and activities related to discharge
- Contacted insurance companies to complete prior authorization
- Provided individual, group, and family counseling to adults and children
- Provided treatment both acute and chronic psychiatric consumer
- Assisted consumer to identify that negatively impact social and occupational functioning
- Conducted diagnostic evaluation
Shift Manager
Mcdonalds Drive In
11.2008 - 12.2012
- Scheduled and directed staff in Daily work assignment to maximize productivity
- Monitored inventory personally and dip with labor and cash
- Effectively resolve problems or concerns to the satisfaction of all involved parties
- Continually monitor restaurant and took appropriate action to enter food quality and secure standards or consistently met
- Exhibit through knowledge of food, beverages, supervisory duties, service techniques, and guess interactions
- Ensure proper cleanliness was maintained and all areas
- Also had to be a cashier at times to take orders, exchange money, and count down money drawers
Line Lead
Genico
02.2006 - 10.2008
- Overseen the line to make sure the workers did their responsible duties, and to mare sure the flow of the work was moving efficiently
- Check the line at all times to make sure material was not getting jammed in the belt
- Turned in Paperwork on my area to a supervisor at the end of the day
Driver
BTW MEDICAL TRANSPORTATION
08.2005 - 02.2006
- To drive patients safely to their destination
Customer Service Representative
The Walt Disney Company
01.2003 - 08.2005
- To support the online and in store shopper of Disney merchandise
- Also us resources and knowledge of Disney to resolve the customers inquiries and concerns
Education
AAS - General Technology
Southwest Community College
05.2018
Skills
- Effective Behavior Management
- Food Service Management
- Food Assembly
- Behavioral Therapy Techniques
- Meal Preparation Expertise
- Inclusive Education Strategies
- Experience with Autism
- Assistance for Developmentally Disabled Individuals
Certification
- Driver's License, TN
- Associate's Degree AAS General Certification, AAS General Technology, Southwest Community College, 05/2018
Personal Information
- Willing To Relocate: Memphis, TN
- Authorized To Work: US for any employer
Timeline
Clerical Assistant
Shelby County School District
08.2023 - Current
Teacher Assistant
Douglas Head Start
08.2023 - Current
Customer Service Representative
Amazon
02.2022 - 07.2023
Home Depot Associate
The Home Depot
10.2021 - Current
Youth Advocate
Abx Cargo Services Inc
05.2014 - 07.2016
Team Lead/Supervisor
Abx Cargo Services Inc
12.2012 - 03.2019
Shift Manager
Mcdonalds Drive In
11.2008 - 12.2012
Line Lead
Genico
02.2006 - 10.2008
Driver
BTW MEDICAL TRANSPORTATION
08.2005 - 02.2006
Customer Service Representative
The Walt Disney Company
01.2003 - 08.2005
AAS - General Technology
Southwest Community College
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