Randi Osbon
Redmond,OR
Summary
Experienced Branch Manager with a demonstrated history of working in the banking industry. Skilled in Commercial and Consumer Lending, All Microsoft programs, Banking, Organization Skills, and Management.
Retail professional equipped with comprehensive management experience and keen focus on operational excellence. Known for fostering collaborative team environments and consistently achieving sales targets. Adaptable and reliable with skills in staff training and customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Manager
First Interstate Bank
12.2018 - Current
- Manage a staff of five bank tellers, one teller supervisor three financial service representatives
- Effectively coach and mentor employees in learning the skills required for their role
- Ensures operational efficiency, compliance and quality standards are met
- Responsible for all aspects of branch security in accordance with First Interstate Bank's security policy
- Reduce branch expenses by revamping supply ordering process and improving resource allocation
- Responsible for day to day operations of the branch
- Find creative ways to motivate team to reach daily, weekly and monthly goals, all while providing the highest quality of customer service to all customers
- Delegating tasks to employees appropriately while encouraging growth and career development
Financial Service Representative
First Interstate Bank
01.2018 - 11.2018
- Identify opportunities to offer products and services to customers that will benefit the customer and support our goal to expand and retain customer relationships
- Complete required training series
- Provide Branch communication support, including responding to incoming telephone calls, email, and voice mail; greeting and directing customers to appropriate team members
- Develop and maintain professional relationships with customers and ensure customer satisfaction
- Maintain comprehensive knowledge of all services and products and update all request on development needs
- Maintain relationship with assigned customers and ensure effective implementation of all services and products and update legal disclosures and notifications
- Attend community organizations and business development programs to assist clients better
- Analyze all customer requirements and resolve customer transactions issues with help from bank personnel
- Assist clients with all benefits and features of new accounts, IRA, CD, or Safe Deposit products according to customer needs
- Train all new Financial Service Representatives within the Central Oregon region
- Work daily reports - NSF, Non- Post, Deficit Balance etc
Receptionist
Redmond Area Park and Recreation District
01.2013 - 01.2018
- Answer incoming phone calls and return missed calls, respond to voicemails and emails and distribute incoming mail
- Greet and welcome clients and visitors and create a positive first impression of the recreation district
- Maintain both physical and digital filing systems and create a more efficient filing process
- Maintain office organization by cleaning and organizing office daily and checking office supply inventory and reordering supplies as needed
- Registering children/youth for various activities and accept payments
- Provide training for all new reception staff
Teller
Bank of the Cascades/First Interstate Bank
09.2016 - 12.2017
- Process a variety of routine financial transactions including check cashing, withdrawals, deposits, credit card and loan payments; and, balance a cash drawer or vault
- Answers questions and/or resolves complex technical problems on customer accounts
- Demonstrates compliance with all bank regulations for assigned job function
- Complete all required training and keep up to date with procedural changes
- Embrace First Interstate Bank Vision and Values
- Greet and welcome clients to create a positive first impression of the bank
Emergency Department Scribe
ScribeAmerica
08.2016 - 08.2016
- Accompany physician into the patient examination room in order to transcribe a history and physical exam, and document accurately the physician's encounter with the patient and others present
- List all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician
- Transcribe patient orders including laboratory tests, radiology tests, medications, etc
- Maintain professional appearance and conduct at all times
- Adhere to employer work practices
- Establish and maintain effective working relationships with physicians, staff and managements
- Effectively cope with typical job stress
- Document work processes as required
Education
Some College (No Degree) -
CENTRAL OREGON COMMUNITY COLLEGE
Bend, ORHigh School Diploma -
RIDGEVIEW HIGH SCHOOL/REDMOND HIGH SCHOOL
Redmond, OR12.2014
Skills
- Sales Management
- Loan Origination
- Retail Banking
- Cash Handling
- Written Communication
- Oral Communication
- Management
- NMLS Licensed
- Risk Analysis
- Relationship Building
- Organizational Skills
- Compassion
- Verbal Communication
- Sales Expertise
- Financial Analysis
- Customer Service
- Cash management
- Strategic selling
- Leadership development
- Team training and development
- Customer service
Certification
NMLS
Timeline
Retail Manager
First Interstate Bank
12.2018 - Current
Financial Service Representative
First Interstate Bank
01.2018 - 11.2018
Teller
Bank of the Cascades/First Interstate Bank
09.2016 - 12.2017
Emergency Department Scribe
ScribeAmerica
08.2016 - 08.2016
Receptionist
Redmond Area Park and Recreation District
01.2013 - 01.2018
Some College (No Degree) -
CENTRAL OREGON COMMUNITY COLLEGE
High School Diploma -
RIDGEVIEW HIGH SCHOOL/REDMOND HIGH SCHOOL
Similar Profiles
Melanie GoodMelanie Good
Consumer Loan Officer at First Interstate BankConsumer Loan Officer at First Interstate Bank
Tyler HeggeTyler Hegge
Bank President at First Interstate BankBank President at First Interstate Bank
KELLY DAVIEKELLY DAVIE
VP, Senior Treasury Officer at First Interstate BankVP, Senior Treasury Officer at First Interstate Bank