Summary
Overview
Work History
Education
Skills
Timeline
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Randi Otomo

Waipahu

Summary

Adept at managing high-pressure environments with grace, I honed my exceptional communication and effective time management skills over time, ensuring guest satisfaction and operational efficiency. Offering proven customer service and cash handling experience in a fast-paced environment. My engaging personality and strong work ethic have consistently enhanced team dynamics and customer service standards, making me a quick learner and a valuable asset to any team.

Overview

15
15
years of professional experience

Work History

Expo

Tianos
11.2023 - Current
  • Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day's events.
  • Maintained a clean and inviting environment contributing to a positive overall impression of the restaurant.
  • Trained new hires on safety procedures and customer service tactics.
  • Ensured order accuracy for guest satisfaction, double-checking plates before delivery.
  • Achieved a fast-paced work environment through focus on speed and accuracy.
  • Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
  • Adhered to strict hygiene standards, minimizing potential contamination risks for guests.
  • Delivered food orders from kitchen to customers' tables.
  • Assisted wait staff with table setting by fetching and placing tableware, eating utensils and napkins during busy periods when necessary.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized supplies where needed.

Bank Teller

Bank Of Hawaii
02.2020 - 03.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Executed wire transfers, stop payments and account transfers.

Dental Assistant

Lanai Community Health Center
06.2016 - 06.2018
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Scheduled and confirmed patient appointments.

Server Assistant

Four Season Resort at Manele Bay
03.2010 - 07.2012
  • Greeted customers warmly to provide exceptional customer service.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
  • Assisted in training new server assistants on best practices, improving overall efficiency within the team over time.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.

Education

High School Diploma -

Lanai High School
Lanai, Hawaii
05-2008

Skills

  • Strong organizational skills
  • Effective time management
  • Engaging personality
  • Exceptional communication
  • Customer service
  • Positive attitude
  • Strong work ethic
  • Cash handling
  • Quick Learner

Timeline

Expo

Tianos
11.2023 - Current

Bank Teller

Bank Of Hawaii
02.2020 - 03.2021

Dental Assistant

Lanai Community Health Center
06.2016 - 06.2018

Server Assistant

Four Season Resort at Manele Bay
03.2010 - 07.2012

High School Diploma -

Lanai High School

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Randi Otomo