Randi Peters

Sorted linens and clothes to properly load washers.

Gathered adequate supplies prior to shift start for smooth workflow.

Removed and disposed of trash appropriately.

Completed cleaning duties on time and according to schedule.

Cleaned target number of homes weekly to desired standard.

Replenished toiletries, towels, and bedding for guests during their stay.

Swept mopped, and vacuumed floors in common areas, hallways, and guest rooms.

Disinfected high-touch surfaces frequently to minimize risk of illness transmission.

Interacted professionally with guests while providing exceptional customer service.

Responded to guest requests promptly while maintaining positive attitude.

Managed time effectively to complete assigned tasks within allotted schedules.

Answered requests from guests and promptly delivered needed items.

Cleaned kitchen surfaces, dishes and utensils daily.

Kept spaces organized and presentable with constant attention to detail.

Vacuumed and shampooed carpets, rugs and upholstered furniture.

Facilitated communication between customers and other departments such as billing or company support.

Utilized CRM software to track customer interactions and maintain accurate records of all communications.

Led initiatives focused on enhancing employee engagement within Customer Operations team.

Coordinated with internal departments to resolve complex client issues effectively.

Created system for tracking ongoing customer concerns until full resolution was reached.

Maintained strict adherence to data privacy regulations while handling sensitive customer information.

Escalated critical issues to management for prompt attention and resolution.

Reviewed existing workflows and recommended changes that resulted in improved efficiency within department.

Organized regular meetings with fellow specialists to discuss common challenges, share best practices, and brainstorm solutions.

Managed and prioritized customer inquiries by phone, email, and chat to ensure timely resolution.

Acknowledged and directed customer requests for additional products or services to appropriate licensed representatives.

Conferred with customers by telephone or in-person to provide information about products or services.

Kept records of customer interactions or transactions, recording details of inquiries and actions taken.

Created and entered enrollment applications for new consumers in company database.

Solicited sales of new or additional services or products.

Analyzed call volume and average call time to monitor performance and productivity.

Gathered and verified required customer information for tracking purposes.

Resolved customers' service or billing complaints by exchanging merchandise, refunding money or adjusting bills.

Completed contract forms, prepared change of address records, or issued service discontinuance orders with computer and job-related software.

Navigated multiple computer systems and utilized search tools to find information.

Determined charges for services requested, collected deposits and payments, or arranged for billing.

Set up customer accounts in system and updated details to reflect current information.

Completed cleaning duty checklists and submitted reports to management.

Maintained inventory of cleaning supplies and equipment to ensure availability for daily tasks.

Dusted furniture, shelves, and other surfaces to maintain clean environment.

Disinfected restrooms, including toilets, sinks, and floors.

Emptied trash cans and replaced liners.

Washed windows and glass surfaces thoroughly for pristine finish.

Vacuumed carpets and upholstery to remove dirt and debris.

Sanitized high-touch points like door handles, copiers and counters.

Transported trash and waste to disposal area.

Kept lobbies and hallways spotless for guests and personnel.

Cleaned and polished surfaces, light fixtures and trim.

Assisted colleagues in completing large-scale cleaning projects efficiently.

Swept and mopped floors in commercial buildings.

Performed daily health assessments, including symptom checks and self-certification questionnaires.

Collaborated with management to develop and implement safety procedures.

Demonstrated excellent communication skills when discussing sensitive health information with employees and visitors.

Documented health screening results accurately and confidentially.

Monitored compliance with company policies related to COVID-19 prevention efforts.

Assisted in maintaining clean and organized screening area.

Upheld confidentiality requirements in accordance with HIPAA regulations throughout all aspects of job duties.

Provided education on proper hand hygiene, mask usage, social distancing practices, and other preventive measures.

Utilized electronic devices such as infrared thermometers, tablets, or laptops effectively during screening process.

Ensured adequate supplies were available at all times for conducting screenings efficiently.

Conducted temperature screenings for employees and visitors entering facility.

Supported patients with advanced mobility and personal hygiene needs.

Cleaned and disinfected instruments for reuse with new patients and procedures.

Assisted in training new Verification Analysts by sharing best practices and industry knowledge.

Responded promptly to inquiries from clients or colleagues regarding status updates or clarification requests.

Reviewed and analyzed documents to ensure accuracy and compliance with established guidelines.

Managed multiple projects simultaneously while maintaining high level of organization and attention-to-detail.

Maintained accurate records of all verification activities for future reference and audits.

Maintained strict confidentiality when handling sensitive personal information during course of duties performed.

Conducted background checks on potential employees to verify employment history, education, and criminal records.

Ensured strict adherence to company policies, procedures, and regulatory requirements throughout verification process.

Utilized various software tools and databases to efficiently complete tasks within set deadlines.

Suggested improvements to existing processes based on observed patterns or recurring issues identified through analysis work.

Identified discrepancies in data and worked with relevant parties to resolve issues promptly.

Prepared detailed reports outlining findings from verification activities for management review.

Provided regular updates on verification progress to supervisors and stakeholders as needed.

Collaborated with team members to improve overall verification process and increase efficiency.

Escalated complex cases or unresolved issues to appropriate parties for further investigation or resolution.

Developed strong relationships with clients to facilitate open communication during verification process.

Consistently met performance goals related to quality, productivity, and timelines of verifications completed.

Resolved complaints, verified transactions and maximized satisfaction through successful customer consultations.

Communicated with physicians and medical providers to clarify and facilitate clinical requests.

Received and prioritized calls, faxes and patient requests, routing information promptly to relevant recipients.

Maintained patient confidentiality by adhering to HIPAA guidelines during all interactions.

Followed up on outstanding balances due from patients in accordance with established procedures.

Verified patient demographic information and updated it in electronic health records.

Answered incoming phone calls and provided assistance to callers with questions or concerns.

Ensured compliance with hospital policies regarding patient registration and data entry accuracy.

Greeted patients and visitors in professional, friendly manner upon arrival.

Facilitated communication between patients, providers, and other staff members as needed.

Built and maintained strong team relationships, fostering positive work environment.

Navigated various software programs including appointment scheduling, electronic health records, and insurance verification systems.

Explained financial policies and procedures to patients or their representatives.

Kept offices and work area clean, tidy and well-stocked.

Monitored waiting areas for cleanliness and addressed any issues promptly.

Processed payments from patients for co-payments, deductibles, or self-pay services.

Managed daily workload efficiently while prioritizing tasks according to urgency levels.

Collected insurance information and scanned identification cards for accurate billing purposes.

Received point of service payments at check-in.

Registered, scheduled and checked in patients with accurate use of electronic record system.

Scanned medical records and processed Release of Information forms.

Obtained and updated patient personal and financial information.

Participated in department meetings to discuss process improvements and share best practices.

Verified insurance eligibility, referral authorization and financial education.

Assisted patients with completing necessary paperwork before their appointments began.

Maintained compliance with HIPAA regulations to safeguard patient privacy.

Coordinated communication between patients, family members and medical staff.