Randi Pittman
CARYVILLE,FL
Summary
Offering strong foundation in communication and problem-solving, eager to learn and grow within customer care environment. Brings quick learning ability and adaptability to new systems and processes. Ready to use and develop strong communication and problem-solving skills in any role.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Working Solutions
02.2025 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Navigated multiple computer systems and applications to find information.
Residential Unit Specialist
State of Florida Department of Disabilities
06.2023 - 02.2025
- Implemented innovative approaches to improve interdepartmental collaboration leading to more cohesive patient care strategies across the hospital system.
- Enhanced communication between team members by conducting regular staff meetings and providing clear instructions.
- Provided compassionate support for patients and families during challenging times, offering emotional comfort while addressing their concerns.
- Promoted a safe and clean environment for patients and staff by enforcing infection control protocols and maintaining equipment in proper working order.
Education
Bachelor of Science - Business Administration
Centura College
Virginia Beach, VA02-2012
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Payment processing
- Customer relations
Timeline
Customer Care Representative
Working Solutions
02.2025 - Current
Residential Unit Specialist
State of Florida Department of Disabilities
06.2023 - 02.2025
Bachelor of Science - Business Administration
Centura College
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