Results-driven Executive Director who drives performance improvements and leads strategic initiatives. Skilled manager of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes program innovative strategies for stimulating growth and service quality.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Executive Director
Hearts & Hammers
11.2017 - Current
Spearheaded organizations' strategic initiatives, resulting in a 2X improvement in program offerings.
Implemented and managed 90 multifaceted annual projects, crafting project plans and tracking performance metrics, resulting in a 30% improvement in project success rate.
Managed cross-functional communication with strategic partners and external vendors by implementing a centralized project management system, resulting in a 50% increase in satisfaction.
Orchestrated a merger and acquisition, expanding business reach by over 200%
Developed user mapping to align program features with customer needs.
Led the preparation of financial statements, cash flow forecasts, and audits, contributing to the company's financial stability and growth.
Increased organizational efficiency by streamlining processes and implementing new systems.
Executive Director
Stoney River
09.2016 - 11.2017
Orchestrated a collaborative and inclusive work culture and fostered cross-functional teamwork, leading to a 47% reduction in turnover.
Streamlined a $5 million budget by leveraging data analysis and reallocating resources accordingly.
Executed compliance monitoring system and minimized legal risks.
Established a strategic network, fostering relationships with 84 consumers and 30 vendors/strategic partners, resulting in a 15% growth in partnerships.
Identified market trends to optimize client journey experiences, resulting in a 40% increase in customer retention.
Program Director
Homeownership Preservation Foundation
07.2013 - 09.2016
Led executive leadership team in implementing a government program, establishing a framework, and optimizing the program life cycle.
Orchestrated communication with ten subsidiaries, delivering comprehensive progress updates and support for the program; increased stakeholder satisfaction by 25%.
Conducted comprehensive root-cause analysis, identified key issues, and developed targeted solutions.
Collaborated with seven subcontractors and an agile team to analyze business operations.
Established program policies, policy reviews, operations, and procedures to comply with 15 regulatory requirements
Administered data analysis of 20 KPIs to identify key business challenges, risks, and improvement opportunities.
Logistic Lead
United Health Group
09.2011 - 07.2013
Revamped operations by implementing a data-driven approach by leveraging data analytics tools and KPI tracking to optimize supply chain efficiency
Collaborated with cross-functional teams to increase awareness and understanding of Medicare, Medicaid, and Rx plans
Implemented streamlined logistics processes, resulting in reduced shipping costs and increased overall shipment efficiency, handling 100+ shipments per day.
Shift Supervisor
RS Eden
01.2010 - 01.2012
Conducted 20 intakes for new residents, including obtaining background information, explaining program rules and expectations, and facility orientation
Served as liaison between 34 clients and 3 case managers.
Education
Master of Public Health -
University of New England
Biddeford, ME
Mini MBA -
University of St. Thomas
Saint Paul, MN
Bachelor of Arts: Community Health -
Bethel University
Saint Paul, MN
Skills
Business Analysis
Compliance Management
Strategic Planning
Program Oversight
Recruitment and Retention
Human Resources Management
Business Forecasting
Financial Oversight
Operations Management
Certification
IBM Data Science Professional Certificate- GitHub, Python Programming, Jupyter notebook, data mining, Rstudio, SQL