Randi Rhea Enderle
Austin,TX
Summary
With a strong foundation in customer service, team leadership, and wellness operations, I bring over eight years of experience across hospitality, education, and healthcare settings. Currently serving as Lead Spa Coordinator at Hydrate IV Bar in Austin, I manage day-to-day operations, staff training, inventory, and high-level client care in a fast-paced medical spa environment. My background spans early childhood development, behavioral therapy, and enrichment programming—demonstrating my adaptability and commitment to creating personalized, high-quality experiences for both clients and teams. I thrive in roles that require multitasking, creative problem-solving, and a high degree of emotional intelligence, and I’m passionate about wellness, organization, and building systems that help people feel seen, supported, and empowered.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Spa Coordinator
Hydrate IV Bar
02.2025 - Current
- Supervised daily operations of a busy medical spa, ensuring seamless client experiences and maintaining elevated service standards.
- Managed complex scheduling for a team of registered nurses and front-desk staff, optimizing operational efficiency and staffing coverage.
- Trained and onboarded all new spa coordinators, including upper management, on MyTime—the central system powering all business functions.
- Developed and implemented streamlined front desk systems, protocols, and physical organization (binders, signage, checklists) for a brand-new spa launch.
- Acted as go-to technical lead for all electronic systems, including troubleshooting booking software, printers, Sonos speakers, and client CRM tools.
- Created and maintained custom spreadsheets for business tracking, client follow-ups, and operational organization.
- Oversaw inventory control and procurement for medical supplies, skincare products, and spa materials, reducing shortages and improving workflow.
- Handled daily cash management, financial reporting, and reconciliation with accuracy and confidentiality.
- Monitored and ensured compliance with all HIPAA, health, and safety regulations.
- Initiated and managed partnerships with local hotels, Airbnbs, and wedding planners to expand client base and generate new business.
- Built and maintained a detailed contact spreadsheet of vendors and planners for marketing campaigns and strategic outreach.
- Collaborated with corporate leadership to track KPIs, implement promotions, and align team practices with long-term business goals.
- Served as lead point of contact for resolving escalated client issues, ensuring resolution aligned with brand values and customer satisfaction.
- Recognized as the primary point of contact for staff and management, consistently relied upon to troubleshoot issues and provide guidance—even outside scheduled hours.
Enrichment Leader
Belmont Village
06.2024 - 11.2024
- Delivered exceptional customer service to residents and their families with warmth and attentiveness.
- Organized and facilitated group activities for 15-30 people, maintaining energy and engagement.
- Poured and served beverages and snacks while ensuring a clean, inviting space.
- Built relationships by remembering residents’ preferences and personal details.
- Handled fast-paced shifts, balancing multiple tasks like activity presentations, serving, and cleaning.
- Maintained organized spaces by cleaning surfaces, rearranging furniture, and stocking supplies.
Assistant Teacher
St. George’s Episcopal School
11.2022 - 04.2024
- Supported classroom management and group activities, ensuring a positive and dynamic environment.
- Supervised daily routines while maintaining cleanliness and order in shared spaces.
- Fostered strong relationships with students and families by being approachable and attentive.
Survival Skills Teacher
Natureversity Outdoor School
08.2022 - 11.2022
- Led interactive, hands-on workshops focused on outdoor skills and teamwork.
- Ensured safety and enjoyment for groups of children in a dynamic, fast-paced environment.
Front Desk Associate
Planet Fitness/Excel Fitness
03.2022 - 08.2022
- Attend to Guests, Desk, and Maintaining the facility; Tasks Including:
- Greet and attend to Guests and Members
- Facility Tours
- Phone and In-Person Assistant
- Retail Transactions
- Cleanliness and Maintenance
- Safety and Policy Enforcement
- Member Engagement
Nanny
Private Family
09.2021 - 02.2022
- Created engaging daily activities to foster creativity and personal growth.
- Managed a busy schedule, balancing transportation, meal preparation, and educational play.
Early Intervention Specialist
ECI Childteam
10.2019 - 06.2021
- Organized and led engaging sessions, maintaining focus on individual needs and group dynamics.
- Built strong relationships with families through active listening and personalized support.
- Delivered consistent, high-quality service by adapting to various challenges and client needs.
- Maintained detailed documentation, demonstrating excellent organizational and multitasking abilities.
Early Intervention Specialist/Service Coordinator
Klaras ECI
06.2018 - 10.2019
- Coordinated and managed schedules for multiple professionals, ensuring seamless collaboration.
- Provided personalized care and resources, creating a welcoming and supportive environment.
- Trained new team members, emphasizing clear communication and customer-focused service.
Registered Behavioral Therapist
Autism Concepts Inc.
03.2017 - 06.2018
- Delivered individualized care with patience and attention to detail in a fast-paced setting.
- Collaborated with team members to ensure consistent service and positive outcomes.
- Adapted quickly to challenges while maintaining a friendly, approachable demeanor.
Guest Services/Bellperson
Omni Hotels South
10.2013 - 05.2014
- Assist guests with luggage during check-in/out.
- Maintain cleanliness of the lobby and front drive.
- Provide information about hotel amenities and local attractions.
- Arrange transportation for guests.
- Address guest inquiries and resolve issues promptly.
- Log services provided at the Bell Stand.
- Ensure a smooth and welcoming check-in/out experience.
Education
Bachelor’s Degree - Family Consumer Science; Child Development (Major)
Texas State University
San Marcos, TX05.2016
Skills
- Organizational skills and attention to detail
- Applied Behavior Analysis
- Individual / Group Counseling
- Upselling IV & Injection Add Ons (1 year)
- Multitasking and handling fast-paced environments
- Front Desk Operations (1 year)
- Closing sales in a wellness environment (1 year)
- Time Management & Multitasking (1 year)
- Autism Experience
- Client Intake and Hippa Compliance (1 year)
- High-End Client Relations (1 year)
- Group Therapy
- Membership Program Promotion & Conversion (1 year)
- Spa Operations Office Management (1 year)
- Building Client Loyalty and Retention (1 year)
- IV Therapy Process Familiarity (1 year)
- Promotion Coordination (1 year)
- Problem-solving & Decision Making (1 year)
- Understanding of Basic Clinical Procedures (1 year)
- Consultative Selling Techniques (1 year)
- Promoting Seasonal & Limited - Time Offers (1 year)
- Educating Clients on Benefits & Preventive Wellness (1 year)
- Outstanding customer service and hospitality
- Classroom Management
- Nannying
- Relationship-based sales (1 year)
- Team collaboration and adaptability
- POS Systems & Cash Handling (1 year)
- Sales tracking (1 year)
- Membership & Package Management (1 year)
- Strong interpersonal and communication abilities
- Adapting in fast paced environments (8 years)
- Client Needs Assessment & Personalization (1 year)
- CRM & Scheduling Software (1 year)
- Behavioral Therapy
- Cross-functional Collaboration (1 year)
- Customer service (5 years)
- Medical Spa Compliance & Safety Standards (1 year)
- Health & Wellness Product Knowledge (1 year)
Certification
- Foodhandlers December 2024 to December 2026
- TABC Certification December 2024 to December 2026
- CPR Certification
- First Aid Certification
Timeline
Lead Spa Coordinator
Hydrate IV Bar
02.2025 - Current
Enrichment Leader
Belmont Village
06.2024 - 11.2024
Assistant Teacher
St. George’s Episcopal School
11.2022 - 04.2024
Survival Skills Teacher
Natureversity Outdoor School
08.2022 - 11.2022
Front Desk Associate
Planet Fitness/Excel Fitness
03.2022 - 08.2022
Nanny
Private Family
09.2021 - 02.2022
Early Intervention Specialist
ECI Childteam
10.2019 - 06.2021
Early Intervention Specialist/Service Coordinator
Klaras ECI
06.2018 - 10.2019
Registered Behavioral Therapist
Autism Concepts Inc.
03.2017 - 06.2018
Guest Services/Bellperson
Omni Hotels South
10.2013 - 05.2014
Bachelor’s Degree - Family Consumer Science; Child Development (Major)
Texas State University
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