Randi Robison
Johns Creek,GA
Summary
Customer-oriented General Manager offering over 20 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Serviced-focused and dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
Work History
General Manager
Petco
10.2021 - Current
- Worked with implementing American Human Standards for certification for multiple Pet care centers.
- Trained, coached and developed partners and peers in policies and procedures in animal care.
- Worked with Pet care centers in visual and merchandising brand standards
- Manage a 4 plus million dollar box. Promoted from a 2.5 million box.
- Increased sales and future proofing metrics to achieve top 100 in 2022.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Operations Manager
TJMaxx
10.2020 - 10.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced operational risks while organizing data to forecast performance trends.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
EXPERIENCE STORE MANAGER
Victoria's Secrect
03.2018 - 10.2020
- Oversee activities directly related to making products or providing services
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Direct and coordinate organization\'s financial and budget activities to fund operations, maximize investments, and increase efficiency
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Recommend locations for new facilities or oversee the remodeling or renovating of current facilities
- Plan store layouts or design displays.
- Implement or oversee environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management
- Driving top line sales through leading the sales floor
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Soma
08.2011 - 03.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Pet Valu
10.2006 - 08.2011
- Coaching and development of the team and selling
- Sets direction and drives performance for primary Best at categories
- Approve and execute all brand initiatives and strategies, such as sales education, launches, events, brand promotions and product testing
- Owning of the visual merchandising cycle, such as, planning, mapping and inspection of execution
- To drive the talent life cycle fot direct reports and team, which includes selection and interviewing, onboarding, coaching and performance management, succession, reward and recognition, and culture and development of team
- Ensure operational excellence through visual merchandising, payroll management, inventory control, and delivering operational standards
- Operations and standards of a $2.2 million box, Control of
- P&L, manage and Develop staff, scheduling effectiveness, recruiting, visual merchandising, customer engagement program and operations of daily store activities
- Overseeing and receiving all products.
- Development of the reorganizations of under performing locations
- Certifications of staff.
- Loss prevention and controlling shrink through internal, external and paperwork
- Community out reach Programs.
- Achieved sales quota of $1.5 by incorporating social media and brand marketing
- Mitigated regulatory risks by coordinating audits to comply with protocols
- Built loyal customer base by delivering excellent service and stocking in-demand products
- Secured store perimeter and enforced safety procedures to minimize losses and protect assets
- Worked closely with DM to formulate and build store brand and strategy
- Assessed, optimized and elevated operations to target current and expected demands
- Reorganized sales floor to optimize customer flow and improve product visibility
- Hired, trained, evaluated performance and enforced disciplinary actions for 20 associates
- Minimized financial discrepancies by accurately controlling monthly operations budget
- Coached and empowered employees by creating and sharing motivational vision plans
- Diminished total loss by 42% by implementing effective operational improvements
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll
- Recruiting
- Reporting
- Retail
- Safety
- Sales
- Selling
- Scheduling
- Staff training
- Strategy
- Vision
- Fostered healthy team environments to promote collaboration and boost productivity
- Collaborated with visual merchandising team to develop strategies to drive profitability
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements
- Managed inventory tracking and physical inventory counts to minimize loss
- Updated store pricing, signage and merchandising to promote specials, sales and discounts.
Education
Store operations oversight Store opening and closing procedures Staff training and development Root cause analysis Operational budgeting Retail inventory management Budgeting Budget Closing Coaching Direction Driving Financial Inventory management Inventory Control Loss prevention Employee supervision Marketing Merchandising Payroll -
SKILLSADDITIONAL SKILLSADDITIONAL SKILLSADDITIONAL SKILLS RAND IR A - undefined
Bachelor of Science - Biochemistry
American University
Washington, DC1996
Veterinary Medicine
Cornell University
Ithaca, NYSkills
- Client account management
- Performance improvement
- Business Development
- Deadline-oriented
- Consistently meet goals
- Coaching and mentoring
- Budget administration
- Verbal and written communication
- Budget development
Additional Information
- requestReferences available upon requestReferences available upon requestReferences available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
Petco
10.2021 - Current
Operations Manager
TJMaxx
10.2020 - 10.2021
EXPERIENCE STORE MANAGER
Victoria's Secrect
03.2018 - 10.2020
Store Manager
Soma
08.2011 - 03.2018
Store Manager
Pet Valu
10.2006 - 08.2011
Store operations oversight Store opening and closing procedures Staff training and development Root cause analysis Operational budgeting Retail inventory management Budgeting Budget Closing Coaching Direction Driving Financial Inventory management Inventory Control Loss prevention Employee supervision Marketing Merchandising Payroll -
SKILLSADDITIONAL SKILLSADDITIONAL SKILLSADDITIONAL SKILLS RAND IR A - undefined
Bachelor of Science - Biochemistry
American University
Veterinary Medicine
Cornell University