Randi Sampson
Oak Harbor
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Developed highly efficient processes and continuing support to grow revenue and improve customer relationships.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager, Project Management
NAMSA
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Manage and develop personnel in the role of Project Coordinator and Manager for Consulting Services.
- Train Associates on the Project Management process and tools and hold Associates accountable
- Coach and mentor associates in problem solving challenges
- Drive the development and implementation of Project Management process to include best practices and harmonized tools and systems.
- Ensure alignment of processes, systems and tools across geographies and departments.
- Create and implement Project Management processes that balances our clients’ needs while advocating for Consulting and Clinical businesses.
- Network within businesses and with key stakeholders to influence the successful adoption of project management role.
- Support the establishment of metrics and facilitate collection of required data to measure project performance and resource planning for Consulting Services.
- Maintain a department budget, ensure appropriate billing of Project Management services and minimization of costs.
Leader, Project Management
NAMSA
03.2020 - 03.2021
- Championed process improvement initiatives by identifying areas of inefficiency and proposing innovative solutions for optimization.
- Mentored junior project managers in best practices, fostering a culture of continuous learning within the team.
- Cultivated strong relationships with clients, partners, and other stakeholders by consistently exceeding expectations and delivering exceptional results.
- Developed comprehensive project plans outlining scope, budget, timeline, and deliverables to ensure successful execution from initiation to closure.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Senior Project Coordinator
NAMSA
08.2019 - 03.2020
- Coordinated with finance department to deliver timely billing for milestone events during project development.
- Administered project management meetings to align support staff priorities with management goals.
- Managed all administrative and logistical functions for biological safety and validation projects.
- Led weekly status meetings to review progress, address challenges, and keep team members informed of updates or changes in direction.
- Partnered with project team members to identify and quickly address problems.
- Monitored deadlines and milestones to keep team on track with project schedule.
- Organized meetings and gathered support materials.
- Collaborated with other departments within the organization for seamless integration on cross-functional projects, ensuring clear understanding of responsibilities and expectations.
Supervisor, Laboratory Support
NAMSA
04.2018 - 08.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Maintained database systems to track and analyze operational data.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Office Manager
North American Dental Group, Inc
03.2015 - 04.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Lead Dental Assistant
Family Medical Center Of Michigan
01.2010 - 03.2015
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists in various procedures, ensuring accurate treatment delivery and high-quality patient care.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Monitored patient comfort and safety during dental procedures.
- Prepared patient X-rays and images for review by dentist.
- Exposed, developed and mounted dental x-rays.
- Verified patient insurance eligibility and benefits.
Education
MBA - Project Management
Ashland University
Ashland, OH08.2021
Bachelor of Science - Health Administration
University of Phoenix Axia College
Phoenix, AZ07.2012
Associate of Arts - Health Administration
University of Phoenix Axia College
Phoenix, AZ07.2010
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Operations management
- Revenue management
- Teamwork and collaboration
- Adaptability and flexibility
- Managing operations and efficiency
- Employee coaching and mentoring
- Problem-solving aptitude
Affiliations
- Project Management Institute
Certification
- Certified Associate in Project Management
- NAMSA Training Series Biocompatibility, Course A and Course B
Timeline
Manager, Project Management
NAMSA
03.2021 - Current
Leader, Project Management
NAMSA
03.2020 - 03.2021
Senior Project Coordinator
NAMSA
08.2019 - 03.2020
Supervisor, Laboratory Support
NAMSA
04.2018 - 08.2019
Office Manager
North American Dental Group, Inc
03.2015 - 04.2018
Lead Dental Assistant
Family Medical Center Of Michigan
01.2010 - 03.2015
MBA - Project Management
Ashland University
Bachelor of Science - Health Administration
University of Phoenix Axia College
Associate of Arts - Health Administration
University of Phoenix Axia College
- Certified Associate in Project Management
- NAMSA Training Series Biocompatibility, Course A and Course B
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