Randi Satterstrom
Tampa,Hillsborough
Summary
Detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender
Olive Garden Restaurant
01.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Crew Member
Culvers
09.2022 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
Pizza Delivery Driver
Jetts Pizza
03.2022 - 09.2022
- Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Followed delivery procedures such as remaining alert and aware of surroundings, learning delivery area and checking orders for quality and accuracy to promote food and service quality.
- Maintained organized, safe and clean work areas and complied with company safety and security standards.
- Processed payments by accepting cash, checks and credit and debit card payments.
Order Picker
Amazon
09.2021 - 03.2022
- Performed proper lifting and handling techniques to maintain safe working environment.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to complete timely orders and avoid delays.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
General Laborer
Wisconsin Bench
03.2021 - 08.2021
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Measured dimensions of finished pieces for conformance to specifications.
- Transported heavy materials using tugs, hand trucks and pallet jacks throughout work zone.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Read work orders or received oral instructions to determine work assignments and equipment and materials needed.
- Performed thorough quality checks on products and materials to identify any defects.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted team members with tasks that require group effort.
Customer Service Associate
Family Dollar
05.2020 - 04.2021
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Resolved concerns with products or services to help with retention and drive sales.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Shift Manager
McDonald's
12.2018 - 11.2019
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Regularly checked building to confirm maintenance and cleaning met code and regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of all areas.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Assistant Manager
SUBWAY®Restaurants
07.2014 - 08.2016
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
High School Diploma -
Thorp High School
Thorp, WISkills
- Problem-solving
- General tool knowledge
- Organization
- Project Management
- ServSafe
- Staff supervision
- Food Preparation and Safety
- Quality control
- Inventory management
- Manage Orders
- OSHA Requirements
- Stocking and Replenishing
- Strong multitasking
- Team player attitude
Certification
- Serv Safe Food Safety License - 2018-2022
Timeline
Bartender
Olive Garden Restaurant
01.2024 - Current
Crew Member
Culvers
09.2022 - Current
Pizza Delivery Driver
Jetts Pizza
03.2022 - 09.2022
Order Picker
Amazon
09.2021 - 03.2022
General Laborer
Wisconsin Bench
03.2021 - 08.2021
Customer Service Associate
Family Dollar
05.2020 - 04.2021
Shift Manager
McDonald's
12.2018 - 11.2019
Assistant Manager
SUBWAY®Restaurants
07.2014 - 08.2016
High School Diploma -
Thorp High School
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