Randi Schwam
Parkland,FL
Summary
Customer Success and Revenue Leader with over 20 years of experience in driving growth and retention in education and technology sectors. Achieved top sales performance in a competitive team environment, consistently exceeding targets. Expertise in consultative sales, pipeline strategy, and executive education enrollment, with a focus on enhancing career advancement opportunities. Proven ability to lead cross-functional teams, utilize data-driven decision-making, and build lasting customer relationships that drive revenue and value.
Overview
31
31
years of professional experience
Work History
Customer Success Manager
Green Flower Media
Boca Raton
03.2025 - Current
- Guide prospective students through personalized consultations, driving enrollment and revenue while ensuring a seamless experience and leveraging Salesforce to track engagement and optimize pipelines.
- Partner with academic and marketing teams to enhance recruitment strategies, consistently exceed enrollment targets, and cultivate long-term, trust-based relationships with students.
Customer Success Manager
Emeritus
Boca Raton
08.2021 - 02.2025
- Ranked as the #1 salesperson on a 25-person team, consistently exceeding revenue targets while leading sales for Ivy League executive education programs and building strong relationships with prospective and returning learners.
- Partnered cross-functionally with Billing, Admissions, and Program teams to elevate the customer experience, driving loyalty, repeat enrollments, and empowering individuals to advance their careers through tailored educational pathways.
Client Success Manager
Kinetix Solutions, Inc.
Coconut Creek
08.2012 - 08.2021
- Managed client accounts to drive renewals, upsells, and revenue while strengthening vendor partnerships.
- Led onboarding and adoption initiatives to accelerate time-to-value and boost client satisfaction and lifetime value.
Customer Engagement Manager
One Love Kids, Inc.
Boca Raton
11.2002 - 05.2012
- Managed and optimized customer-facing digital content and experiences while building strong client relationships to drive engagement, retention, and long-term account growth.
Client Relationship Manager
Oracle Corporation
Atlanta
01.1995 - 11.2002
- Surpassed revenue targets for seven consecutive years by delivering consultative solutions, expanding account portfolios, strengthening client relationships, driving upsells, and improving retention to maximize long-term revenue.
Education
Bachelor of Arts - Writing/English
Florida State University
Tallahassee, FLTallahassee, FL
Skills
- HubSpot and Salesforce
- ToolJet
- Microsoft Excel
- Zoom and Teams
- QuickBooks
- Customer service
- Client relationship management
- Communication skills
- Problem solving
- Relationship building
- Adaptability
- Presentation skills
Timeline
Customer Success Manager
Green Flower Media
03.2025 - Current
Customer Success Manager
Emeritus
08.2021 - 02.2025
Client Success Manager
Kinetix Solutions, Inc.
08.2012 - 08.2021
Customer Engagement Manager
One Love Kids, Inc.
11.2002 - 05.2012
Client Relationship Manager
Oracle Corporation
01.1995 - 11.2002
Bachelor of Arts - Writing/English
Florida State University