Randi Stolz
Potlatch,USA
Summary
Dynamic and resourceful professional with a proven track record at Gritman Medical Center, excelling in patient registration and appointment scheduling. Adept in Microsoft Office and effective communication, I consistently enhance patient experiences while maintaining strict adherence to HIPAA regulations. Committed to delivering exceptional customer service and fostering a welcoming environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Admitting Representative II
Gritman Medical Center
Moscow, USA
07.2019 - Current
- The Admitting Representative II is responsible for accurate patient registration, appointment scheduling, communication with patients and staff, and the coordination of front desk operations in accordance with organizational protocols and HIPAA regulations.
- Greet and assist patients and visitors with warmth, professionalism, and efficiency, both in person and over the phone.
- Maintain a clean, organized, and welcoming reception area.
- Accurately register patients, collect insurance and demographic information, and schedule appointments.
- Monitor call queues and patient wait times to ensure timely service.
- Maintain patient confidentiality and uphold HIPAA guidelines at all times.
- Collect co-pays, balances, and reconcile daily deposits and cash drawers.
- Assist with portal registration, paperwork preparation, and medical record requests.
- Respond to patient questions and concerns with empathy and attention to detail.
Laundry/ Housekeeping
Good Samaritan Society
Moscow, USA
11.2015 - 07.2016
- Cleaned rooms, emptied garbage, swept, mopped and disinfected bathrooms.
- Collected, sorted, and washed dried and folded laundry.
- Emptied the trash and swept the dryer vent and changed washer vents.
- Sorted and folded clothes to take back to resident's room.
Office Assistant
Ken Paulson Plumbing
Pullman, USA
06.2015 - 09.2015
- Computed, recorded, and proofread data, records and reports.
- Communicated with customers, employees and other individuals to answer questions and explain information.
- Handled telephone inquiries, implemented corrective actions.
- Processed work orders and prioritized jobs.
- Reviewed work orders and communicated with prior shift to assess work needs for the day.
- Unloaded incoming inventory and placed products onto shelves.
Education
High School Diploma -
Potlatch High School
Potlatch, ID09-2019
Some College (No Degree) - Medical Administrative
Carrington College
Spokane, WA09-2019
Skills
- Microsoft Office proficiency
- Effective communication
- Technical proficiency
- Problem-solving ability
- Resourcefulness
- Customer service expertise
- Instruction adherence
- Mathematical skills
- Computer literacy
- Interpersonal skills
- Grammar knowledge
- Hand-eye coordination
Certification
- I recieved a certificate in Medical Administrative Assistant from Carrington College.
Languages
English
Professional
Timeline
Admitting Representative II
Gritman Medical Center
07.2019 - Current
Laundry/ Housekeeping
Good Samaritan Society
11.2015 - 07.2016
Office Assistant
Ken Paulson Plumbing
06.2015 - 09.2015
High School Diploma -
Potlatch High School
Some College (No Degree) - Medical Administrative
Carrington College
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