RAND SWANSON
Annapolis,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Specialist, FWE
Apple
09.2015 - Current
- Deliver consistently high-quality customer experiences aligned with Apple’s values and service standards.
- Assess customer needs to identify ownership opportunities and recommend relevant products and services.
- Educate customers on the Apple ecosystem to improve adoption, satisfaction, and long-term engagement.
- Collaborate across teams and flex into multiple operational roles to support store performance.
Small Business Owner
All About Fresh
01.2016 - 01.2022
- Increased operational efficiency through analysis and implementation of process improvements.
- Strengthened client relationships by delivering exceptional service and clear communication.
- Streamlined daily operations to ensure timely and efficient product delivery.
- Enhanced brand visibility with targeted marketing strategies to attract new customers.
- Developed competitive pricing strategies informed by market analysis and emerging trends.
Director, U.S. Operations
FIBERFAB Inc.
01.2011 - 01.2016
- Boosted order fulfillment rates by 65% through streamlined process improvements.
- Elevated customer satisfaction by 70% with enhanced operational efficiencies.
- Developed scalable solutions by creating new guidelines and best practices.
- Drove revenue growth from $500K to $12M with strategic planning initiatives.
- Implemented custom fiber-optic manufacturing to meet short lead-time requirements.
- Oversaw financial operations, including budgeting, accounting, and payroll management.
Interim Project Manager / Director / Business Analyst
Independent Consultant
01.2001 - 01.2010
- Achieved successful service launch by leading 60-person cross-functional team.
- Defined project scope and milestones, ensuring timely stakeholder communications.
- Streamlined procedures during transition, enhancing customer and employee relations.
- Supported departmental restructuring, maintaining effective communication throughout the process.
- Demonstrated leadership in managing ownership changes and operational improvements.
Education
Master of Business Administration (MBA) - Project Management
George Washington University
Washington, DCSkills
- Business development expertise
- Operational efficiency enhancement
- Financial reporting expertise
- Leadership and team development
- Contract Planning & Execution
- Inventory optimization
- Customer relations
Certification
- Business Suites: Microsoft (Excel expert), Google Workspace, Apple
- Databases/CRM: MS Access, FileMaker, Sage ACT, Oracle, dBase, FoxPro
- ERP/MRP: SAP Business One, Oracle EnterpriseOne, PeopleSoft, Epicor
- Payroll/HR: ADP, KTBSonline, SAP SuccessFactors
- Project Tools: MS Project, Smartsheet, Miro
- Other: Lucidchart, Zoom, DocuSign
Timeline
Small Business Owner
All About Fresh
01.2016 - 01.2022
Specialist, FWE
Apple
09.2015 - Current
Director, U.S. Operations
FIBERFAB Inc.
01.2011 - 01.2016
Interim Project Manager / Director / Business Analyst
Independent Consultant
01.2001 - 01.2010
Master of Business Administration (MBA) - Project Management
George Washington University