Summary
Overview
Work History
Education
Skills
Timeline
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Randi Taylor

Cuyahoga Falls,OH

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Associated Materials
Cuyahoga Falls, OH
07.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.

Order Entry Representative

Associated Materials
Cuyahoga Falls, OH
06.2022 - 07.2023
  • Customer service for Commercial Auto Insurance
  • Performed customer order entry and data entry tasks accurately and in a timely manner.
  • Processed orders using ERP systems including AS400 and Windows Express
  • Provided support with product inquiries such as availability and pricing information.
  • Ensured accuracy of all customer account details in the system.
  • Reviewed incoming orders for completeness prior to entering them into the system.
  • Analyzed customer requirements to ensure accurate processing of special requests or modifications on existing orders.

Senior Customer Care Representative

UPMC Healthplan, Insurance Division
Pittsburgh, PA
05.2017 - 03.2020
  • Healthcare Concierge
  • Resolved difficult customer issues in a timely manner while maintaining positive relationships with customers.
  • Trained new customer care representatives on company policies and procedures.
  • Assisted customers with product information, order status updates, billing inquiries, and technical support.
  • Utilized CRM software systems such as Salesforce to log interactions with customers.
  • Prioritized tasks according to urgency in order to meet tight deadlines.

Health Benefits Specialist

CVS Caremark
Pittsburgh, PA
08.2012 - 03.2015
  • Inbound prescription benefits customer care representative
  • Researched medical claims inquiries from providers, employers, and members for resolution.
  • Resolved customer complaints concerning coverage or billing discrepancies in a timely manner.
  • Assisted employees with understanding their health care options, such as HMOs and PPOs.
  • Reviewed and processed health benefit claims to ensure accuracy of information.
  • Maintained current knowledge of changes in the healthcare industry regulations and laws.
  • Organized and verified enrollment and benefits documents.

Education

Associate in Hospitality Management -

Sawyer School

Skills

  • Scheduling
  • Complaint resolution
  • Data Entry
  • Product Knowledge
  • Inbound and Outbound Calling
  • Order Fulfillment
  • Problem Resolution
  • Customer Relations

Timeline

Customer Service Representative

Associated Materials
07.2023 - Current

Order Entry Representative

Associated Materials
06.2022 - 07.2023

Senior Customer Care Representative

UPMC Healthplan, Insurance Division
05.2017 - 03.2020

Health Benefits Specialist

CVS Caremark
08.2012 - 03.2015

Associate in Hospitality Management -

Sawyer School

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