RANDI THIBODEAUX
DENHAM SPRINGS,LA
Summary
Dynamic customer service professional with a proven track record at Emerson Instrument & Valve Services, excelling in project management and client relations. Skilled in optimizing customer satisfaction through attentive listening and effective problem-solving. Adept at managing multiple projects while ensuring high-quality results and operational efficiency.
As professional with high standards and focus on results, adept at managing customer interactions and providing exceptional service. Known for reliability and adaptability in dynamic environments, ensuring seamless team collaboration and positive outcomes. Proficient in conflict resolution and communication, valued for positive attitude and customer-first approach.
Overview
16
16
years of professional experience
Work History
Customer Service Associate
Emerson Instrument & Valve Services
02.2022 - 10.2025
- Maintained a high level of product knowledge, providing accurate information to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Utilized project management software to track milestones, manage risks, and report on project health.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Service Advisor
Chabill's Tire & Auto Service
03.2020 - 02.2022
- Facilitated customer inquiries to identify service needs and preferences.
- Coordinated service appointments and ensured timely follow-up with customers.
- Developed comprehensive knowledge of tire and auto service products to assist clients effectively.
- Provided expert recommendations for maintenance services based on vehicle diagnostics.
Merchandiser/Manager
Oreily's Auto Parts
01.2015 - 02.2020
- Developed and implemented merchandising strategies to enhance product visibility and drive sales.
- Collaborated with cross-functional teams to optimize inventory management and reduce stock discrepancies.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Managed daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff, fostering a collaborative team environment.
Trainer
Raising Cane's Restaurants
04.2010 - 02.2015
- Trained new crew members on operational procedures and customer service standards.
- Implemented process improvements that streamlined daily operations and reduced errors.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
No Degree - GENERAL
California State University, Fullerton
Fullerton, CASkills
- Customer service optimization
- Project management
- Inventory management
- Computer skills
- Operational service alignment
Accomplishments
- Supervised team of 12 safety members.
- CPR and First Responder certified.
- I am certified in crucial conversations
Timeline
Customer Service Associate
Emerson Instrument & Valve Services
02.2022 - 10.2025
Service Advisor
Chabill's Tire & Auto Service
03.2020 - 02.2022
Merchandiser/Manager
Oreily's Auto Parts
01.2015 - 02.2020
Trainer
Raising Cane's Restaurants
04.2010 - 02.2015
No Degree - GENERAL
California State University, Fullerton