Randi Thompson
Plano,TX
Summary
Hardworking manager with customer service, multitasking and time management abilities. Dedicated to applying excellent communication and interpersonal skills to a management role. Experienced in data entry, handling funds, and customer relations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Houston Market Manager
PrimeTime Sports
Plano, TX
10.2023 - Current
- Coordinate and manage the tournament schedule, ensuring efficient use of facilities and resources.
- Oversee the registration process and ensure accurate tracking of team registrations, along with payments.
- Delegate responsibilities/ manage a team of staff and interns, providing guidance and support as needed.
- Develop and manage budgets for each tournament, ensuring cost-effectiveness and profitability.
- Cultivate and maintain strong relationships with key stakeholders, including schools, teams, sponsors, and local basketball organizations.
Customer Service Representative
U-Haul Moving & Storage
Lewisville, TX
06.2020 - Current
- Directing incoming and outgoing equipment to rental facilities to fill every confirmed reservation.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Assist centers and dealers with reservations and additional tasks.
- Provided customer service updates and acknowledged customer inquiries.
Event Specialist Intern
PrimeTime Sports
Plano, TX
01.2023 - 08.2023
- Manage and assist teams for upcoming NCAA Certified Basketball Tournaments and along with management of customers accounts.
- Provide assistance within the marketing department, operations and sales.
- Communicated directly with customers, traveled around the U.S. to gain on-site experience in event management and assist with market research.
- Tracked payments, balances and registrations for various events.
Education
Bachelor of Science - Recreation, Event & Sports Management
University of North Texas
Denton, TX05.2023
Skills
- Partnership Management
- Strategic Planning
- CRM Tracking
- Client Relations
- Customer Service
- Event Preparation
- Brand Development
- Market Trend Analysis
- Sales Reporting
- Microsoft Excel
- Schedule Coordination
- Teamwork
Certification
- Notary Public
References
References available upon request.
Timeline
Houston Market Manager
PrimeTime Sports
10.2023 - Current
Event Specialist Intern
PrimeTime Sports
01.2023 - 08.2023
Customer Service Representative
U-Haul Moving & Storage
06.2020 - Current
Bachelor of Science - Recreation, Event & Sports Management
University of North Texas
- Notary Public
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