Randi Tran
Pensville,NJ
Summary
A seasoned Office Management and Administrative Professional who focuses on optimizing productivity, efficiency, and service quality across various environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Goal-oriented a with superior understanding of service based companies and consumer based markets. Proven history of making profitable business choices and maximizing revenues through streamlining business processes. Working effectively as both a leader, and a team member, to ensuring operational success and service excellence.
Highly motivated to maintain customer satisfaction and contribute to the teams success.
Overview
16
16
years of professional experience
Work History
Office Manager
Childrens Dental Health Association
Aston, PA
10.2023 - Current
- Supervised and managed day-today office operations for a team of 11 dental professionals.
- Managed payroll and employee benefits.
- Coordinated and scheduled appointments, meetings, and events.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
- Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Coordinated office maintenance and repairs.
- Streamlined office operations by regularly evaluating workflows, identifying areas for improvement, and implementing necessary changes for increased productivity.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained accurate and detailed patient records, ensuring compliance with regulatory guidelines and facilitating effective communication between team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
Office Manager /Administrator/Customer Service Representative
Southern Winds Photography
San Diego, CA
01.2015 - Current
- Receives and responds to customers' inquiries via phone, email, and text.
- Meet quality and production standards.
- Provided elite customer service to more than 100 clients by resolving escalated problems and calmly responding to shifting priorities.
- Identifies, researches, and resolves customer issues and accurately enters data into appropriate documentation system.
- Promoted business via social media to generate leads and maximize brand identity.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Used business software packages to maintain files and administrative records.
- Provides timely and thorough follow up with, internal and external customers.
- Processes Refunds
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Office Manager
Marine Corps Community Services
Camp Foster, Okinawa, Japan
03.2012 - 12.2016
- Maintained computer and physical filing systems.
- Maintained over 200 personal and client report summaries at any given time.
- Routes calls and emails to appropriate person.
- Correspondence: That is received via USPS, Document Imaging, Fax and/or Email and identified by researching within resources and routed to appropriate departments while meeting expected goal times.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Refunds: Determine if credit is valid and making appropriate adjustments, review returned refund checks and research for valid mailing address, review correspondence received via USPS and responding and/or acting on request to resolve.
- Optimized organizational systems for payment collections, deposits and record keeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel
Human Resource Specialist
United States Army Reserve
Savannah, GA
03.2008 - 03.2012
- Prepares personnel accounting and strength management reports for more than 500 soldiers.
- Prepares and processes recommendations for awards and decorations and arranges for awards ceremony
- Prepares and monitors requests for promotions and arranges for promotion ceremony, to include promotion declinations, reconsideration for promotions, and arrange for reduction and removal boards for soldiers on local promotion standing lists.
- Processes centralized and decentralized promotions and reduction actions.
- Prepares and monitors requests for reductions, transfers, and discharges.
- Evaluates personnel qualifications for special assignment.
- Prepares orders and request for orders.
- Prepares and maintains officer and enlisted personnel records.
- Prepares and reviews personnel casualty documents.
- Monitors suspense actions.
- Initiates, monitors, processes personnel evaluations.
- Transfers records
- Processes personnel for separation and retirement.
- Processes bars to reenlistment, suspension of favorable personnel actions.
- Processes line of duty investigations.
- Apply knowledge of provisions and limitations of Freedom of Information and Privacy Acts.
- Requisitions and maintains office supplies, blank forms, and publications
- Types military and non-military correspondence in draft and final copy.
- Prepares and maintains functional files per MARKS.
- Process classification and reclassification actions.
- Processes requests and prepares identification tags and cards.
Education
Some College (No Degree) -
University of Maryland Global Campus
Skills
- Excellent Written and Verbal Communication Skills
- Office Management
- Dentrix
- Budgetary Planning
- Patient Scheduling
- Patient Relations
- HIPAA Compliance
- Medical Records Management
- CRM Software
- Staff Training
- Disciplined and Focused
- Flexible and Adaptable
- Self-Motivated
- Organization and Time Management
- Multitasking Abilities
- Excellent Customer Relations
- Proficient with Microsoft Office Suite
Timeline
Office Manager
Childrens Dental Health Association
10.2023 - Current
Office Manager /Administrator/Customer Service Representative
Southern Winds Photography
01.2015 - Current
Office Manager
Marine Corps Community Services
03.2012 - 12.2016
Human Resource Specialist
United States Army Reserve
03.2008 - 03.2012
Some College (No Degree) -
University of Maryland Global Campus