RANDI TUTTLE
Houston,TX
Summary
Bringing forth a motivated attitude and a variety of powerful skills. Committed to utilizing my skills to further the mission of a company. Excellent time management skills combined with a superior knowledge of the customer service industry. Able to effectively self-manage during independent projects, as well as collaborate as part of a productive team. Ability to grasp and adapt to new environment and procedures.
Overview
14
14
years of professional experience
Work History
Auto Claim Specialist
Allstate
Houston, Texas
06.2023 - Current
- Provided customer service to policyholders regarding their auto claims inquiries or concerns.
- Received incoming calls from insureds or claimants seeking assistance with their auto claims.
- Advised customers on the progress of their claim status throughout the duration of the claim process.
- Maintain quality standards by reviewing claims while working off project list.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Coordinated direct repair assignments with local body shops and rental vehicles during restoration processes.
- Investigated auto insurance claims to ensure accuracy and completeness of information.
Case Manager-Mass Tort Pre/ Medical Records- Settlement Litigation
Houston
Houston
03.2020 - 06.2023
- Handle over 100 inbound and outbound calls per day
- Assist clients with their Mass Tort lawsuit
- Update database every call
- Request medical records for all open cases
- Process obtained medical records
- Assist Attorneys with any open projects
- Communicate with claimants via phone, mail, fax, and email
- Input department expenses
- Review medical records for proof of usage
- Communicate with insurance companies regarding our client's personal injury accidents
- Process payments for settlements
- Manage high-volume caseloads and calls
- Proficient computer skills with Office Suite (Excel, Word, Outlook) and Adobe
Invoicing Clerk
Republic National Distribution Center
Houston
03.2018 - 03.2020
- Providing timely and accurate verification/processing of the delivery driver's invoice
- Properly code all invoices compliant with company
- Verify all driver product returns, pickups, credit, etc
- To ensure the returned match the associated paperwork
- Ensuring all goods that are to be reshipped are accounted for and placed in the appropriate reship
Mail Handler
United States Postal Service (USPS)
Houston
03.2014 - 01.2018
- Separating all outgoing mail by zip codes and ensure it is stamped and postmarked for delivery
- Maintaining records of incoming and outgoing certified, insured and registered mail
- Organizing mail into appropriate bins marked for transportation to other centers
- Distributed packages to customers who present appropriate documentation and identification
- Loaded mail in sack, bag etc
- That been scanned to be shipped out
Diner Attendant/ Cashier
SweetTomatoes Houston
Houston
02.2013 - 03.2014
- Address guest issues or concerns promptly, provide drink refills and pre-bus tables
- Clear tables in a timely manner and maintain all required bar areas
- Answering the telephone and cash handling as needed
- Complete required side work duties and end of shift management checklist
Cashier
Walmart Houston
Houston
08.2012 - 02.2013
- Efficiently ring up items and process payments to keep customers flowing through check-out aisles
- Assist younger cashiers with questions, difficult customer questions, and age-restricted purchases
- Answer questions about merchandise and maintain current knowledge of all promotions
- Interpersonal skills dealing with mass numbers of everyday customers
Customer Service
Target Houston
Houston
06.2010 - 09.2012
- Prepare product or service reports by collecting and analyzing customer information
- Build sustainable relationship of trust through open and interactive communication
- Take payment information and other pertinent information such as addresses and phone numbers
- Provide comprehensive follow-up, often going between customer and vendors to resolve issues, and tailoring resolutions to meet customers' needs
Education
Alief Hastings High School
06.2009
Skills
- Adaptability
- Communication Skills
- Microsoft Office Word
- Microsoft PowerPoint
- Insurance Verification
- Microsoft Excel
- Microsoft Office
- Multi-line phone system
- Claims Handling
- Active Listening
- Professionalism
- Insurance knowledge
Details
3802 West Tradition Ct., Houston, TX, 77082, 832-974-5903, randituttle21@gmail.com
References
References available upon request
Timeline
Auto Claim Specialist
Allstate
06.2023 - Current
Case Manager-Mass Tort Pre/ Medical Records- Settlement Litigation
Houston
03.2020 - 06.2023
Invoicing Clerk
Republic National Distribution Center
03.2018 - 03.2020
Mail Handler
United States Postal Service (USPS)
03.2014 - 01.2018
Diner Attendant/ Cashier
SweetTomatoes Houston
02.2013 - 03.2014
Cashier
Walmart Houston
08.2012 - 02.2013
Customer Service
Target Houston
06.2010 - 09.2012
Alief Hastings High School
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