Accomplished professional specializing in clinical informatics and technology. Expertise in software development, system administration, and technical support. Strong problem-solving capabilities and a focus on performance enhancement. Capable of managing projects with a commitment to teamwork and staying updated on industry trends.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Application Specialist
Clear Sky Health Rehabilitation Hospital
10.2023 - 10.2025
Provided clinical application consulting for workflow optimization, reporting and EHR enhancements.
Collaborated with medical personnel to assess workflows and identify technology enhancements, improving operational effectiveness.
Developed training materials and conducted on-site training sessions for clinicians on the use of EHR systems.
Diagnosed and resolved complex technical issues in clinical applications, enhancing system reliability and user experience.
Provided technical support to internal teams and external partners to ensure seamless application functionality.
Interact with vendors and support teams during Cerner go-live and implementation across Clearsky Health organization and Oracle Health teams.
Leveraged PowerChart DA2 Analytics and Discern reporting to design and run clinical utilization, quality, performance reports across inpatient and Rehab settings.
Incident investigation and escalation, troubleshooting issues with systems and software.
Population Health Informatics Analyst
Tarrant County Public Health
01.2022 - 09.2023
Analyzed population health datasets using R language to identify trends, disparities, and care gaps, supporting public health interventions and program planning.
Supported development of Power BI dashboards used to monitor population health indicators and program performance.
Collaborated with multidisciplinary teams to align data analysis with public health priorities and program tools.
Accessed and analyzed patient-level population health data using eClinicalWorks EHR for reporting and public health surveillance.
Ensured accuracy and integrity of clinical data used for reporting, quality improvement, and regulatory requirements.
Analyzed large datasets with Excel to support reporting and inform decision-making.
Departmental Systems Specialist
Parkland Hospital
10.2020 - 01.2022
Organized and maintained Supply Chain MIS departmental data to ensure timely and accurate functioning of computerized systems.
Served as primary contact between users and Supply Chain Informatics staff, facilitating daily communications and shipment preparations.
Identified proper quantity shipment terms and oversaw timely delivery of materials to fulfill customer orders.
Resolved ticket requests using Service Now, coordinating system resolutions with Information Technology Services and Supply Chain staff.
Health IT Consultant Internship
The Shams Group
07.2020 - 09.2020
Collaborated with Meditech and clients to assess business needs for Meditech Expanse.
Analyzed Clinical, Financial, and Ambulatory application processes and project workflows.
Assisted in implementing new and existing interfaces to enhance system integration.
Technical Writer Analyst (Contract)
Cerecore - Medical City Dallas
09.2019 - 03.2020
Document, Review, analyze, and evaluate information technology systems operations.
Assessed user needs and requirements, recommending system improvements by creating educational materials on SharePoint.
Acted as primary liaison between users and IT staff, preparing daily reports and electrical documentation to enhance communication.
Managed and prioritized project and administrative support requests through Smartsheet, ensuring timely responses and support.
Application Services Intern
HCA Healthcare
11.2018 - 03.2019
Implemented go-live support for EBCD 2018.4 maintenance release, addressing critical healthcare challenges and improving operational efficiency.
Built evidence-based order sets and updated Meditech EHR dictionaries for nursing, order entry, MIS, ADM, quality management, and NPR.
Established and maintained relationships with division management and associates, fostering collaboration and communication.
Education
Master of Science - Informatics & Minor in Clinical Applications
Texas Woman's University
Texas
12-2020
Bachelor of Science - Informatics & Minor in Clinical Applications
Texas Woman's University
Texas
12-2018
Skills
Healthcare Project Coordination
Cerner
Meditech
EClinicalWorks
Microsoft Excel
MySQL
Database Management
Azure DevOps
SDLC phase
IT Service Management
Google Suite
Microsoft Office
Alteryx
SharePoint
Certification
Institute for Healthcare Improvement (IHI) program, Enrolled
References
References available upon request
Community Service & Volunteer Work
Epsilon Omega Epsilon Honor Society 2020, Commuter senator for the Student Government Association 2017 - 2018, Member of Health Information Management Systems Society (HIMSS) 2018, Gala North Texas Area Community Health Center Fundraising Event Volunteer 2017, Clinical Research Unit Volunteer for VA North Texas Health System 2019
SUMMARY PROFILE
Passionate, self-motivated Informatics graduate in search of a rewarding position in a dynamic and growth-oriented organization that provides opportunities to utilize the strong analytics, organizational and leadership skills gained from professional work experience and education to build a long-term career with a desire to improve and to contribute to organizational growth.
Timeline
Clinical Application Specialist
Clear Sky Health Rehabilitation Hospital
10.2023 - 10.2025
Population Health Informatics Analyst
Tarrant County Public Health
01.2022 - 09.2023
Departmental Systems Specialist
Parkland Hospital
10.2020 - 01.2022
Health IT Consultant Internship
The Shams Group
07.2020 - 09.2020
Technical Writer Analyst (Contract)
Cerecore - Medical City Dallas
09.2019 - 03.2020
Application Services Intern
HCA Healthcare
11.2018 - 03.2019
Master of Science - Informatics & Minor in Clinical Applications
Texas Woman's University
Bachelor of Science - Informatics & Minor in Clinical Applications
Supervisory Health System Specialist to Exec. Dir. at John D. Dingell VA Medical CenterSupervisory Health System Specialist to Exec. Dir. at John D. Dingell VA Medical Center