Randi Viverette
Dallas,TX
Summary
Observant and organized individual adept at resolving complex claims efficiently and cost-effectively. Detail-oriented with superior analytical and problem-solving skills. Proven ability to build strong relationships with claimants, employers and other stakeholders.
Administrative professional skilled in optimizing office workflows and managing diverse administrative tasks. Proven ability to support higher management through effective scheduling and coordination. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Administrator Consultant
Allstate Insurance Co
01.2024 - Current
- Collaborated with repair shops and vendors to facilitate timely vehicle repairs and settlements.
- Conducted thorough investigations, including interviews and inspections, to gather claim-related information.
- Evaluated auto claims to determine liability and coverage based on policy terms.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Implemented cost-saving measures that improved overall claims management while maintaining customer satisfaction levels.
- Negotiated with claimants to settle claims.
- Issued payouts to claimants.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Coordinated with law enforcement and legal teams to gather necessary documentation for fraud investigations.
- Negotiated fair settlements with both customers and third-party claimants, balancing empathy with fiscal responsibility to protect company assets.
Estimate Review/Total Loss Adjuster
Seaharbor Insurance
03.2023 - 12.2023
- Writing estimates
- Analyzed customer data to assess risk levels and develop personalized coverage plans that meet individual needs.
- Managed customer databases using various software programs such as Microsoft Excel.
- Developed and maintained relationships with Insured, and Bodyshops to ensure successful completion of insurance transactions.
- Provided guidance on complex insurance policies to customers and colleagues, ensuring compliance with legal requirements.
- Assisted in the development of new products by providing feedback on pricing structures and coverages.
- Negotiated settlements within established guidelines while protecting company interests.
INSURANCE ADJUSTER, Remote
State Farm Auto Adjuster
06.2021 - 04.2023
- Performed quality control reviews on files handled
- Prepared detailed reports that document all aspects of investigations.
- Analyzed complex policy documents to identify coverage limits, exclusions, and endorsements.
- Utilized software programs such as Microsoft Office Suite and specialized industry programs.
- Attended continuing education classes to stay up-to-date on changing laws and regulations.
- Communicated with claimants in a professional manner to explain the claim process and obtain necessary documentation.
- Developed an understanding of the insurance claims process and regulations for multiple states.
- Adhered to strict deadlines while managing multiple tasks efficiently.
- Investigated accidents or incidents to assess property damage and personal injuries.
- Provided excellent customer service by promptly responding to inquiries.
- Collaborated with colleagues across departments such as Underwriting and Risk Management.
- Assisted attorneys in preparing cases for litigation by gathering facts and providing expert testimony when needed.
CUSTOMER SERVICE REPRESENTATIVE/ INSURANCE ADJ
The Best Claims
08.2018 - 06.2022
- Responded to telephone inquiries and complaints following standard operating procedures.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Investigated accidents or incidents to assess property damage and personal injuries.
- Negotiated settlements within established guidelines while protecting company interests.
- Provided excellent customer service by promptly responding to inquiries.
- Evaluated medical records, police reports, witness statements, and other evidence to assess damages.
Call Center
AT&T
03.2015 - 08.2017
- Adhered to strict deadlines while managing multiple tasks efficiently.
- Attended continuing education classes to stay up-to-date on changing laws and regulations.
- Performed quality control reviews on files handled by junior adjusters.
- Maintained accurate records of all claims activities including calls, emails, letters sent and received.
- Conducted internal audits of claim files as part of compliance initiatives.
- Researched legal precedents to support decisions on liability or damages.
- Communicated with claimants in a professional manner to explain the claim process and obtain necessary documentation.
Education
Associates - General Studies
Delgado Community College
12.2018
Skills
- Report Writing Database Management Insurance Knowledge Good Listening Skills Customer Support Call Controlling
- High-Volume Environments Call Center Operations Microsoft Word Microsoft PowerPoint Microsoft Excel Reading
- Comprehension Insurance Underwriting Complex Problem-Solving
- Customer service
Certification
Estimator Writer
Timeline
Administrator Consultant
Allstate Insurance Co
01.2024 - Current
Estimate Review/Total Loss Adjuster
Seaharbor Insurance
03.2023 - 12.2023
INSURANCE ADJUSTER, Remote
State Farm Auto Adjuster
06.2021 - 04.2023
CUSTOMER SERVICE REPRESENTATIVE/ INSURANCE ADJ
The Best Claims
08.2018 - 06.2022
Call Center
AT&T
03.2015 - 08.2017
Associates - General Studies
Delgado Community College