Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Work Availability
Quote
Timeline
SoftwareEngineer

Randi Weaver

London,KY

Summary

Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Business minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.

I am a hard worker who does any job with pride and dedication. I believe any job done should be done w pride and to the best of my ability, I have plenty of experience working with others both as an employee and employer. I make it a point to be the best at what ever i do. I know that if you make me part of your team, you will be gaining a go getter who works well wth others and gives 110%!

Overview

23
23
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Senture
London, KY
04.2021 - 01.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Supported sales team members to drive growth and development.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated databases with new and modified customer data.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Promoted available products and services to customers during service, account management and order calls.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Customer Service Associate

ManyShip
London And Corbin , KY
06.2017 - 06.2021
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Followed up with customers after purchase to ensure satisfaction.
  • Escalated unresolved customer issues to the appropriate department or manager for resolution.
  • Created detailed reports on customer service activities.
  • Developed relationships with key clients through regular contact and follow-up communication.
  • Provided leadership and direction to customer service team, ensuring high levels of customer satisfaction.
  • Developed and monitored performance metrics for customer service representatives.
  • Coached and mentored customer service staff to improve their skills in problem-solving, communication, conflict resolution.
  • Implemented processes and procedures for handling customer inquiries and complaints.
  • Analyzed customer feedback data to identify areas for improvement in the department's operations.
  • Conducted regular training sessions for new hires on company policies and procedures related to customer service.
  • Reviewed weekly reports from each representative to ensure accuracy of information provided to customers.
  • Created incentives programs to motivate employees towards achieving set goals.
  • Resolved escalated issues from customers by responding quickly and effectively with appropriate solutions.
  • Evaluated performance of individual employees based on their ability to meet established standards of quality assurance.
  • Maintained updated records of all customer interactions, transactions, comments, and complaints.
  • Enforced compliance with applicable laws regarding consumer protection regulations.
  • Performed regular audits of call center activities to ensure adherence to established protocols.
  • Collaborated with other departments such as sales or marketing teams in order to maximize customer satisfaction.
  • Provided guidance on how best to handle difficult situations when dealing with angry or dissatisfied customers.
  • Identified trends in customer feedback data that could be used for further process improvements.
  • Assisted in developing strategies for improving overall product and service quality.
  • Monitored competitors' services offerings and made recommendations accordingly.
  • Developed strategies for improving efficiency within the call center environment.
  • Assisted in setting up systems for tracking key performance indicators.
  • Trained new employees on company policies, procedures, techniques and customer service standards.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.
  • Monitored phone calls to provide feedback and coaching.
  • Evaluated and authenticated returns, exchanges and voids.
  • Delivered continuous training to associates to maximize performance and customer relations skills.
  • Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
  • Conducted research and reviewed findings to solve customer issues.
  • Led team engagement to assist cross-functional departments and achieve goals.
  • Conducted training and offered staff development opportunities to decrease process lags.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Explained benefits, features and recommendations to maximize client retention.
  • Audited customer account information to identify issues and develop solutions.
  • Reviewed accounts for payments received or approved credit arrangements.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Provided resolution of unusual billing by conducting research, reviewing findings and making recommendations.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Organized client contracts, records and reports to strengthen traceability.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Produced thorough, accurate and timely reports of project activities.
  • Assigned work and monitored performance of project personnel.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data and forecasted business results for upper management.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Proposed or approved modifications to project plans.
  • Created and managed budgets for travel, training and teambuilding activities.

Director

Learn and Play Early Learning Center
Carbon, IN
12.1999 - 06.2017
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
  • Collaborated with senior leadership to set long-term objectives for the company.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Managed budgeting and financial planning processes for the organization.
  • Identified opportunities for improvement in operational performance metrics.
  • Conducted regular meetings with department heads to review progress on strategic initiatives.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Reviewed internal reports and identified areas of risk or potential cost savings.
  • Coordinated resources across departments to maximize productivity levels.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
  • Analyzed customer feedback data to identify trends in product performance or customer service issues.
  • Established relationships with vendors and suppliers to secure favorable terms for materials or services.
  • Monitored market conditions and competitor activities to inform business decisions.
  • Provided guidance on legal matters related to contracts or intellectual property rights.
  • Served as a public spokesperson at industry events or conferences.
  • Prepared presentations for board meetings summarizing key developments within the company.
  • Assessed employee performance against established benchmarks or targets.
  • Implemented systems for tracking progress on key initiatives or projects.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Negotiated agreements with external partners such as contractors or consultants.
  • Facilitated collaboration between teams by encouraging open communication channels.
  • Recruited, hired and trained employees on operations and performance expectations.
  • Cultivated and maintained relationships to promote positive work culture.
  • Managed staff, financials and key performance indicators to facilitate business operations.
  • Guided and motivated staff to drive maximum performance.
  • Developed and presented new ideas and conceptualized new approaches and solutions.
  • Built strong referral network to generate new business opportunities.
  • Analyzed problematic situations and occurrences to provide solutions and facilitate company survival and growth.
  • Partnered with staff to create professional development plans to support personal and business growth.

Education

Associate of Science - Medical Canna Studies

St Louis University
St Louis, MO
06.2024

Early Childhood Education

Ky State
Ky
01.2013

GED -

Corbin East
Ky
05.1999

Skills

  • Product Knowledge
  • Data Collection
  • Report Generation
  • Data Entry
  • Appointment Scheduling
  • Scheduling
  • Information Security
  • Upselling and Cross-Selling
  • Complaint Resolution
  • Call Management
  • Inbound and Outbound Calling
  • Paperwork Processing
  • Account Updating
  • Consultative Sales
  • Reading Comprehension
  • Researching
  • Tactful and Diplomatic
  • Report Creation
  • Receiving Support
  • Process Optimization
  • Call Triaging
  • Multi-Task Management
  • Quality Assurance Controls
  • Shipping and Receiving Understanding
  • Microsoft Outlook
  • Staff Training
  • Retail Sales Customer Service
  • Stocking and Replenishing
  • Proofreading
  • Customer Relations
  • Schedule Mastery
  • Customer Consulting
  • Calendaring
  • Grammar
  • Creative Problem Solving
  • In-Store Support
  • Order Fulfillment
  • Conflict Resolution
  • Spreadsheets
  • Sales Expertise
  • Conflict Mediation
  • Senior Leadership Support
  • Documentation
  • Retail Marketing
  • Travel Planning
  • Professional Telephone Demeanor
  • Administrative Support
  • Customer Relationship Management (CRM)
  • Report Transcription
  • Ky state standards Industry Regulations Knowledge
  • Active Listening
  • Critical Thinking
  • Project Management Abilities
  • Promotional Support
  • Business Development Understanding
  • Coordination
  • Courteous Demeanor
  • Account Management
  • Clerical Support
  • Adaptive Team Player
  • High-Energy Attitude
  • Problem Resolution
  • Technical Support
  • Sales Closing
  • Executive Management Support
  • System Implementation
  • Problem-Solving Abilities
  • Route Management
  • Prioritization
  • Team Development
  • Service Upselling
  • Customer Service
  • Research
  • Document Control
  • Typing 45 WPM
  • Positive a
  • Store Maintenance
  • Minute Taking
  • Quality Control
  • Office Equipment Proficiency
  • Contract Management
  • Verbal and written communication
  • Financial Management
  • Staff Development
  • Strategic planning
  • Operations management
  • Rules and regulations
  • Story pitching
  • Search Engine Optimization
  • Budgeting
  • Issues resolution
  • Strategies and goals
  • Cast and crew supervision
  • Script review and revision
  • Business administration
  • Business planning
  • Product Knowledge
  • Staff Management
  • Organizational Development
  • Equal opportunities facilitation
  • Succession planning
  • Labor negotiations
  • Benefits and compensation management
  • Workforce improvements
  • Payroll coordination
  • Compensation structuring
  • Benefits administration
  • Recruitment
  • Company organization
  • Compensation and benefits
  • Personnel recruitment
  • Planning and Coordination
  • First Aid/CPR
  • Training and Development
  • Self-Motivated
  • Maintenance and Repair
  • Event execution
  • Advertising and marketing
  • Good Telephone Etiquette
  • Business correspondence
  • Social media marketing
  • Information gathering and analysis
  • Multitasking Abilities
  • Strategic corporate guidance
  • Excellent Communication
  • Speechwriting and messaging
  • Strategy implementation

Affiliations

I love giving back to others and help at a local community help center when i can or when needed, I love to garden and all things plant related. My family means everything to me. I am also part of the pit crew for my sons racing team.

Certification

I obtained every certification in the state of Ky for childcare, early chidhood education and nutrition, as well as a directors credential (requirment in Ky for directorial position) , This is testament to dedication and commitment to any position i hold as i continued my education for the whole of my childcare career.

Accomplishments

I was personally asked to sit on the Knox County Board of S.T.A.R.S. which helped to set up the rating system for childcare in the state of KY.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Senture
04.2021 - 01.2023

Customer Service Associate

ManyShip
06.2017 - 06.2021

Director

Learn and Play Early Learning Center
12.1999 - 06.2017

Associate of Science - Medical Canna Studies

St Louis University

Early Childhood Education

Ky State

GED -

Corbin East

Similar Profiles

CREATE PROFILE
Randi Weaver