Randibel Pietras Martinez
Bloomfield
Summary
Client-focused Customer Service Representative with 5 years' experience building loyal client relationships and heightening client engagement. An impressive history of optimizing client satisfaction by identifying client needs and striving to deliver tailored solutions beyond the clients' original requests. Exhibits exceptional communication skills coupled with best-in-class service and support.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Daycare Assistant
Dominion Children Academy
Columbus, GA
05.2022 - 08.2022
- Supported lead teachers with classroom activities and lesson preparation.
- Assisted in daily care routines, ensuring safety and well-being of children.
- Preparing and serving meals and snacks.
Cashier / Team Member
Burger King
Fort Benning, GA
01.2024 - 03.2024
- Greeted customers upon entry and exit, creating a welcoming atmosphere.
- Managed transactions using a cash register. Balanced the cash register.
- Accepted payments in cash, credit or check. Provide change and receipts.
- Operated all workstations as needed, preparing products to meet quality standards.
- Ensured all surfaces, equipment, and utensils were cleaned and sanitized before, during, and after use; maintained cleanliness of kitchen and dining areas.
- Complied with all legal and company standards with regard to Health and Safety, fire safety, security and hygiene. Report all hazards and/or concerns immediately to the manager on duty.
Supervisor
Dunkin Donuts
Fort Benning, GA
03.2024 - 06.2025
- Demonstrated strong guest focus by actively engaging with customers during service. - greets and serves guests while providing excellent customer service.
- Handled customer complaints, resolving guest issues quickly and with urgency.
- Anticipated and understood guest needs, striving to exceed expectations.
- Delegated tasks, ensuring quality and quantity of products during shifts.
- Welcomed and assisted in training of six new crew members and two supervisors' staff.
Bakery
Sam's Club
Columbus, GA
02.2025 - 06.2025
- Assisted members with bakery needs and answered questions to deliver excellent customer service.
- Packaged and labeled bakery products to meet company standards and enhance customer satisfaction.
- Monitored and maintained inventory levels to ensure continuous availability of bakery products for members.
- Followed all food safety and sanitation guidelines to maintain a clean and safe bakery environment.
Guest Service Professional Trainee
Goodwill Industries of Southern Rivers
Columbus, GA
06.2023 - 07.2023
- Created memorable moments for guests and inspired team members to do the same.
- Provided a welcoming, inclusive environment for all guests and fostered connections with them.
- Committed to capitalizing on Golden opportunities to ensure guests felt delighted.
Education
Generators Certificate - Entrepreneurship
Generators
ColumbusBachelor Degree - Criminal Justice
Columbus State University
Columbus12-2025
Skills
- First aid training
- CPR certification
- CUSTOMER SERVICE EXPERIENCE
- Food management
- BILINGUAL ENGLISH / SPANISH
- Creative problem solving
- TIME MANAGEMENT
- TEAM WORKING
- Creative problem solving
- Professional development
- ENTREPRENEURSHIP SKILLS
- AUTOMATED EXTERNAL DEFIBRILLATOR
Certification
- American Red Cross
- CPR / First Aid / AED
- American Hotel and Lodging Education Institute
- Certified Guest Service Professional
- Jun 2023
Timeline
Bakery
Sam's Club
02.2025 - 06.2025
Supervisor
Dunkin Donuts
03.2024 - 06.2025
Cashier / Team Member
Burger King
01.2024 - 03.2024
Guest Service Professional Trainee
Goodwill Industries of Southern Rivers
06.2023 - 07.2023
Daycare Assistant
Dominion Children Academy
05.2022 - 08.2022
Bachelor Degree - Criminal Justice
Columbus State University
Generators Certificate - Entrepreneurship
Generators