Randice South
West Jefferson,NC
Summary
Dynamic professional with a proven track record of enhancing guest satisfaction at Holiday Inn Express Hotel through exceptional multitasking and organizational skills. Leveraged digital literacy and empathy to streamline operations and foster positive client relations as the owner of Full Spectrum Cleaning. Demonstrates a flexible approach, achieving significant improvements in efficiency and service quality.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel
West Jefferson, NC
01.2025 - Current
- Assisted with room reservations, changes and cancellations.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Ensured that all safety protocols were followed at the front desk area.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Assisted guests with check-in and check-out procedures as needed.
- Responded to inquiries and room requests made online, by phone, and via email.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
Detailer
American Emergency Vehicles
Jefferson, NC
02.2025 - 05.2025
- Cleaned and conditioned leather, vinyl, and other interior materials.
- Inspected vehicle to verify pristine appearance for customer.
- Restocked supplies to keep workplace operating smoothly.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Vacuumed vehicle interiors to remove loose dirt and debris.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
Stocker/Cashier/Cut Fruit Manager/Order Picker
Food Lion
Mountain City, TN
01.2021 - 08.2023
- Used pallet jacks to move items to and from warehouse locations.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Ensured that all products were labeled properly before stocking the shelves.
- Received and processed incoming shipments of merchandise.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Ensured safety protocols were followed in accordance with company policies.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Assembled, lined and padded cartons and containers.
- Sealed containers or materials using glues, fasteners and tape.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Trained employees on additional job positions to maintain coverage of roles.
- Selected products and items from shelves and pallets for customer orders.
- Labeled boxes and placed in outbound collection areas.
- Worked closely with other staff members to meet daily goals and objectives.
- Ensured that fresh produce was properly stored at appropriate temperatures to maintain quality standards.
- Pulled and packed products from shelves based on customer orders.
- Assisted customers with locating desired products within the store.
- Inspected outgoing shipments to maintain quality assurance standards.
- Packed items into boxes and bags for customers according to their orders.
Owner
Full Spectrum Cleaning
Boone, NC
05.2017 - 08.2020
- Assessed daily workloads, scheduled, and planned daily assignments and oversaw numerous projects.
- Controlled full-cycle household cleaning services, including business development and client relations.
- Assisted in budget preparation related to labor costs, materials and supplies expenses.
- Completed day-to-day duties accurately and efficiently.
Education
GED -
Wilkes Community College
West Jefferson, NCSkills
- Patience and empathy
- Digital literacy
- Multitasking and organization
- Housekeeping
- Flexible and adaptable
Languages
Spanish
Limited
American Sign Language
Elementary
References
References available upon request.
Timeline
Detailer
American Emergency Vehicles
02.2025 - 05.2025
Front Desk Receptionist
Holiday Inn Express Hotel
01.2025 - Current
Stocker/Cashier/Cut Fruit Manager/Order Picker
Food Lion
01.2021 - 08.2023
Owner
Full Spectrum Cleaning
05.2017 - 08.2020
GED -
Wilkes Community College
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