Accomplished professional with over 30 years of experience in education, private sector, and local government, known for analyzing and researching complex projects. Demonstrates exceptional problem-solving, decision-making, and customer service skills, with a proven track record in team building and networking. Continuously seeks to innovate and adapt to organizational changes, ensuring high-quality outcomes and professional growth. Dependable worker equipped for fast-paced work and changing daily needs.
Overview
33
33
years of professional experience
Work History
Teacher
Crowley, ISD
Crowley, Texas
08.2020 - Current
Develop engaging lesson plans, fostering student growth and academic success
Implement classroom management strategies, reducing disruptions and enhancing learning
Collaborate with colleagues to create interdisciplinary projects, enriching student experiences
Utilize data-driven assessments to track and improve student performance
Mentor new teachers, contributing to professional development and school improvement
Develops and implements engaging lesson plans, fostering a dynamic learning environment that motivates students to excel academically
Utilizes data-driven assessment techniques to identify student needs and adapt teaching methods, resulting in improved academic performance
Creates an inclusive classroom atmosphere, ensuring all students feel valued and supported, enhancing overall class participation
Consistently achieves measurable improvements in student test scores through targeted instruction and personalized feedback
Incorporates cutting-edge educational technologies to enhance student engagement and streamline the learning process
Integrate advanced educational technologies, boosting student engagement and streamlining the learning experience
Teaching Assistant
Westside School District
01.2020 - 04.2020
Assisted lead teachers with classroom management and lesson planning, enhancing student engagement
Supported individualized student learning, contributing to improved academic performance
Collaborated with teachers to create a positive learning environment, fostering student success
Implemented educational activities, resulting in increased student participation and interest
Monitored student progress and provided feedback, aiding in academic development
Project Coordinator
City of Lancaster
Lancaster, California
02.2018 - 06.2019
Provided outstanding customer service on a daily basis
Conduct Neighborhood watch programs
Maintained a consistently high level of customer satisfaction through clear communication, professionalism, and responsiveness
Led cross-functional teams, enhancing collaboration and achieving project success
Resolved project issues promptly, minimizing delays and controlling cost overruns
Implemented strategic planning and resource management, improving project delivery times and cost savings
Maintained meticulous records and documentation for all projects, ensuring compliance with regulations
Resolved project issues promptly, minimizing delays and keeping projects within budget
Optimized project workflows, resulting in measurable improvements in efficiency and cost management
Facilitated stakeholder communications, enhancing project transparency and stakeholder satisfaction
Conducted risk assessments, identifying potential issues early and implementing preventive measures to avoid delays
Achieved project milestones ahead of schedule by optimizing resource allocation and time management
Streamlined project schedules, boosting on-time delivery and enhancing resource utilization
Assistant Planner
City of Lancaster
Lancaster, California
08.2004 - 02.2018
Provided excellent customer service.
Frequently conducted workshops and engage with the community to document roles and responsibilities, ensuring that urban developments align with the needs of residents
Similar to city planners using demographic and economic data to analyze community needs, HR professionals assess workforce gaps and needs to inform strategic decisions
Worked with various stakeholders to guide the design of urban spaces, ensuring they meet community needs and enhance organizational effectiveness
Advised on zoning laws, land use, and urban policy to reinforce community strategy and build desired cultural attributes within neighborhoods
Collaborated with city officials, developers, and community organizations is essential for city planners to execute projects and ensure alignment with broader community goals
Adapt strategies based on unique community challenges, ensuring that development projects are innovative and context-sensitive
In the context of city planning, this involves overseeing the planning, design, and implementation of urban projects and infrastructure
Continuously research best practices, regulatory changes, and innovative urban design trends to enhance community development and organizational effectiveness
Negotiated agreements and facilitated conflict resolution among various parties, honing skills in diplomacy and effective communication
Analyzed urban development proposals, ensuring compliance with city regulations and zoning laws
Facilitated public meetings to gather community input, enhancing project transparency and acceptance
Prepared detailed reports and presentations for city council, aiding in informed decision-making
Collaborated with various departments to streamline planning processes, improving project efficiency
Reviewed site plans and environmental impact assessments, mitigating potential issues early
Streamlined project workflows, resulting in more efficient planning processes and timely completion of urban development projects
Prepared detailed planning documents ensured compliance with zoning regulations, and maintained accurate records for municipal projects
Partnered with local organizations to promote sustainable development practices, fostering community support and environmental stewardship
Reviewed and improved permit application processes, ensuring compliance and reducing processing times for urban development projects
Administrative Assistant
Club Assist
Los Angeles, California
12.2003 - 08.2004
Processed claims, ensuring timely resolution and high customer satisfaction
Organized and maintained filing systems, improving document retrieval efficiency
Assisted in evaluating insurance claims, gathering and analyzing relevant information to determine validity and compensation amounts
Conducted interviews with claimants and witnesses, demonstrating strong communication skills to clarify details and ensure accurate documentation
Collaborated with senior adjusters to assess damages and negotiate settlements, reinforcing customer service principles while adhering to policy guidelines
Scheduled and coordinated meetings, boosting team productivity
Facilitated team projects with administrative support, fostering cooperation
Workers Comp. Analyst
Cal State Uni., Northridge
Northridge, California
06.1991 - 07.1996
Reviewed and consulted on staffing needs to align with organizational goals, utilizing interviews and assessments to identify key competencies and skills required for various roles within the HR function
Facilitated workshops and research initiatives to document job responsibilities and workforce needs; conducted job analysis and mapped skills to responsibilities, ensuring alignment with HR strategies and business objectives
Implemented data analysis techniques to assess workforce needs, utilizing tools like organizational diagnostics and network analysis to identify gaps and inform strategic HR planning
Guided HR leaders through strategic planning processes, influencing team structures to enhance performance and support the definition and assessment of key roles within the organization
Consulted on HR processes and structures that reinforce the organization’s vision and goals, modernizing approaches to talent management and employee engagement
Partnered with various stakeholders, including business leaders and subject matter experts, to plan and execute workforce changes tailored to meet organizational challenges
Developed and supported the full scope of HR initiatives, ensuring successful implementation through innovative consultation approaches and project management
Actively researched and shared knowledge of industry trends and best practices in talent assessment and workforce strategy, enhancing the organization’s effectiveness and agility in meeting workforce needs
Analyzed workers' compensation claims, ensuring compliance with regulations and reducing costs
Reviewed and consulted on staffing needs to align with organizational goals, utilizing interviews and assessments to identify key competencies and skills required for various roles within the HR function
Collaborated with departments to streamline claim processing, enhancing efficiency and accuracy
Investigated and resolved complex claims, minimizing legal risks and financial losses
Developed and implemented training programs, improving staff knowledge and performance
Analyzed workers' compensation claims, identifying trends and reducing costs by implementing effective risk management strategies
Collaborated with medical professionals and employees to ensure accurate claim processing, providing timely assistance and support
Streamlined claims processing, significantly improving turnaround times and ensuring compliance with state regulations
Maintained meticulous records of all claims, ensuring data accuracy and integrity for audits and reporting
Monitored claims data to pinpoint inefficiencies, implementing solutions that improved processing times and compliance
Education
Masters Programs - Urban/Regional Planning
Cal State Polytechnic
Pomona, California
01.1999
Bachelors of Arts - Urban Geography
Cal State University
Northridge, California
01.1996
Associate of Arts - Humanities
Los Angeles Valley College
Van Nuys, California
01.1993
Skills
Microsoft Office Suite
Internet Explorer
Excel
Customer Service
Team Building
Problem Solving
Decision making
Written and verbal communication skills
Analytical skills
Interpersonal skills
Negotiating skills
Conflict Management
Problem resolution skills
Additionalinformation - Certificatestraining
How to Provide Outstanding Customer Service
Technical Writing Skills
Housing and Urban Development (HUD)
Six Sigma
California Environmental Quality Act (CEQA)
Introduction to GIS
Occupational Safety and Health Administration (OSHA)