Randie Gaither
Beaumont ,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
AT&T
05.2020 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Promptly responded to inquiries and requests from prospective customers.
- Answered constant flow of customer calls with minimal wait times.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Agent
DIRECTV
02.2017 - 05.2020
- Communicated with clients regarding account services, statements, and balances.
- Contacted customers to return routine and general calls promptly.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Customer Service Agent
VXI Global Solutions LLC
12.2014 - 02.2017
- Facilitated communications through management of inbound and outbound customer calls.
- Provided primary customer support to internal and external customers.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed customer service orders promptly to increase customer satisfaction.
Customer Service Sales Clerk
Sears Holdings Company
12.2012 - 11.2014
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Education
Medical Billing And Insurance Coding
UEI COLLEGE - RIVERSIDE
Riverside, CA06.2024
High School Diploma -
Paramount High School
Paramount, CA06.2013
Skills
- Creating Accounts
- Customer Service and Assistance
- Comparing Products
- Online Chat
- Troubleshooting and Resolution
- Strong Telephone Etiquette
- Call Volume and Quality Metrics
- Performance Feedback
- Online Systems
- Microsoft Office
- POS Systems and Ordering Platforms
Certification
- CSP - Certified Safety Professional
- OSHA Training - 2023-PRESENT
- CPR - 2023-PRESENT
Timeline
Customer Service Representative
AT&T
05.2020 - Current
Customer Service Agent
DIRECTV
02.2017 - 05.2020
Customer Service Agent
VXI Global Solutions LLC
12.2014 - 02.2017
Customer Service Sales Clerk
Sears Holdings Company
12.2012 - 11.2014
Medical Billing And Insurance Coding
UEI COLLEGE - RIVERSIDE
High School Diploma -
Paramount High School
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