Summary
Overview
Work History
Education
Skills
Timeline
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Randie Patterson

Milwaukie,OR

Summary

Hardworking and passionate career seeker with strong customer service skills eager to secure entry-level Human Services Specialist 1 position. Ready for an opportunity to help meet our community and company goals with empathy and desire to support families health, safety and optimism to meeting current needs and planning future goals.

Detail-oriented team player with strong organizational skills and ability to handle multiple priorities simultaneously with a positive attitude and a high degree of accuracy. Dependable and dedicated to providing highest standard of service while creating a warm and welcoming environment.

Overview

20
20
years of professional experience

Work History

Shift Manager

WKS Restaurant Group
08.2005 - 12.2023
  • Mentored staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained workplace safety as the Safety Coordinator by enforcing strict company policies, safety meetings and reporting detailed monthly reports.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Reviewed documentation such as invoices and delivery paperwork for accuracy and compliance.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Delivered successful training to more than 20 employees during tenure, educating on successful work processes and productivity strategies.

Assistant Manager

Porcelli’s Deli
03.2004 - 07.2005
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preference.
  • Improved customer satisfaction by addressing and resolving issue promptly.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Managed personal budgeting responsibilities as an Errand Runner, accurately tracking expenses related to completed tasks.
  • Displayed strong time management skills by consistently completing assigned tasks within designated deadlines, ensuring positive experiences for customers.

Education

Associate Of Applied Science - Human Services

Clackamas Community College
Oregon City, OR

Skills

  • Workplace Safety
  • Customer-Oriented
  • Coaching and Mentoring
  • Empathetic and genuine
  • Documentation And Reporting
  • Active Listening
  • Relationship Building
  • Issue Resolution
  • Policy and Procedure Enforcement
  • Strong verbal and written communication
  • Decision-making capabilities
  • MS Office/computer skills
  • Dependable and Responsible
  • Excellent Communication
  • Multitasking
  • Calm Under Pressure
  • Organization and Time Management

Timeline

Shift Manager

WKS Restaurant Group
08.2005 - 12.2023

Assistant Manager

Porcelli’s Deli
03.2004 - 07.2005

Associate Of Applied Science - Human Services

Clackamas Community College

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Randie Patterson