Ashley CHROSTOWSKI
Belleville
Summary
Dynamic Executive Personal Assistant with a strong work ethic and attention to detail, successfully enhanced client relations at Tom James Company. Demonstrated complex problem-solving skills by resolving customer complaints, resulting in increased loyalty. Proficient in database entry and training staff, driving efficiency and productivity across teams.
Overview
9
9
years of professional experience
Work History
Executive Personal Assistant
Tom James Company
01.2023 - Current
- Prepared meeting agendas and materials to ensure productive discussions during meetings with office sales team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Trained countless other office personal to use our CRM system.
- Increased colleagues personal sales by creating prospecting lists.
- Created and implemented all social media marketing for colleagues across several platforms.
- Did all monthly budgeting reports for the office, on-top of taking care of all office supply ordering also.
- Scheduled all follow up meetings with prospects on behalf of my colleague.
Patient Service Specialist
Marathon Health
08.2022 - 12.2022
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Chiropractic Office Assistant
Ideal Chiropractic Health Center
10.2021 - 08.2022
- Delivered excellent customer service, addressing patient inquiries in person or over the phone with professionalism and empathy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Contributed to increased clinic revenue by skillfully handling insurance verification processes and obtaining pre-authorizations for treatments when necessary.
- Performed various administrative tasks by filing, copying and faxing documents.
- Assisted chiropractors in delivering quality care through thorough patient record-keeping and documentation.
- Assisted in marketing efforts to attract new clients to the chiropractic practice through social media engagement and community outreach events participation.
- Created a detailed office handbook and completely trained my replacement for over a month before leaving to relocate back to the Madison area
Patient Care Specialist
Upland Hills Health
06.2016 - 09.2020
- Implemented safety protocols within the workplace to minimize risks for both patients and staff members alike.
- Enhanced patient satisfaction by providing timely and compassionate care.
- Ensured compliance with HIPAA regulations by safeguarding confidential patient information at all times.
- Provided emotional support to patients and their families during challenging moments, fostering trusting relationships throughout their healthcare journey.
- Organized daily activities for patients in recovery programs, promoting social interaction and mental wellness throughout the healing process.
- Managed medication administration process with accuracy and attention to detail, preventing adverse reactions or complications from dosage errors.
- Improved team collaboration by actively participating in care plan meetings and offering insightful feedback.
- Increased efficiency of medical record keeping by meticulously updating patient files and charts.
Education
High School Diploma -
Belleville High School
Belleville, WI05-2009
Skills
- Executive support
- Complex Problem-solving
- File management
- Strong work ethic
- Attention to detail
- Multitasking and organization
- Database entry
- Client relations
Timeline
Executive Personal Assistant
Tom James Company
01.2023 - Current
Patient Service Specialist
Marathon Health
08.2022 - 12.2022
Chiropractic Office Assistant
Ideal Chiropractic Health Center
10.2021 - 08.2022
Patient Care Specialist
Upland Hills Health
06.2016 - 09.2020
High School Diploma -
Belleville High School
Similar Profiles
Joshua WaltonJoshua Walton
Outside Sales Representative at Tom James CompanyOutside Sales Representative at Tom James Company
Crystal BennettCrystal Bennett
General Ledger Accountant at Tom James CompanyGeneral Ledger Accountant at Tom James Company
Alden WillettAlden Willett
Sales Professional at Tom James CompanySales Professional at Tom James Company
RAYCIOME SCOTTRAYCIOME SCOTT
Tractor Trailer Driver at P2D TransportTractor Trailer Driver at P2D Transport
Emily PriceEmily Price
Child Care Caseworker at Hastings CountyChild Care Caseworker at Hastings County