RANDILYNN BROWN
HARTSVILLE,SC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Associates Asset Recovery
Florence, SC
06.2023 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager
Auto Money Title Loans
Darlington, SC
06.2022 - 02.2023
- Making collection phone calls, collecting payments via debit and cash, bank deposits, and mail runs for the office and surrounding offices.
- Handled office money, cash drawer count downs to match collections, and collections to customer account, payoffs, and past due balances.
- Maintained a positive attitude and strong mindset when dealing with current and new customers.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Cashier
IGA Marketplace
Quimby, SC
12.2012 - 03.2015
- Greeting customers, answering inquiries, replenishing stocks, and keeping the store clean and organized on the front and back end.
- Scanning and bagging items and groceries, and collecting cash drawer payments.
- Draw cash count downs and matching of collections.
Education
South Florence High School
Florence, SC05-2012
Skills
- Data Entry
- Scheduling
- Data Collection
- Account updating
- Inbound and Outbound Calling
- Appointment Scheduling
- Paperwork Processing
- Customer Service
- Customer Relations
- Documentation
- Filing
- Microsoft Excel
- Payment Processing
- Microsoft Office expertise
- Microsoft Outlook
Timeline
Customer Service Representative
Associates Asset Recovery
06.2023 - Current
Assistant Manager
Auto Money Title Loans
06.2022 - 02.2023
Cashier
IGA Marketplace
12.2012 - 03.2015
South Florence High School
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