Randolph Alvarado

Be a product/project knowledge expert, instill trust, and build relationships with customers

Contact assigned accounts at least 1-2 time every 30 days to discuss immediate and future product/project needs

Find Pro customers in the aisles using Heat Maps and the Home or Business, your way approach

Know top Pro customers by name & build solid relationships; Help the Pro complete current jobs, and discuss future projects

Grow the Pro Business by focusing on consultative selling with assigned accounts to offer products and services that they are not currently buying or using through The Home Depot

Support lines and customer traffic as needed at the desk for a seamless checkout experience

Department Supervisor:

D 42 Pro Sales

D 27 Electrical

D 29 Hardware

D 25 Kitchen and Bath

As a Department Supervisor I was responsible for creating an environment where associates want to work, and customers love to shop. Use our values to guide your decisions/actions and rely on the inverted pyramid to prioritize your work.

Know your business-Review the top and bottom department classes, develop game plans to improve sales.

Walk the department to ensure associates are engaging customer.

Develop associates by providing weekly feedback & plans,and Knowledge

Depot.

Independently delegate and assign tasks to direct reports & assist with tasking and customer service.

Participate in associate review process and progressive disciplinary process.

Process Markdowns, and confirm Reduced Tags.

Ensure accurate on hands across department and manage clearance process appropriately.

Reduce shrink through the Monthly Operations Review, ensure ASM sign off & communicate issues to direct reports.

Walk Merchandising Action Planner locations to make sure areas are full.

Execute all steps of the order fulfillment process within the store.

Scheduling/Prioritizing all deliveries for the store and communicating any availability and/or limitations to fellow associates so that the best possible service is maintained by setting realistic expectations.

Working with Pullers/Loaders and fulfillment DS to get orders ready for pick-up or delivery.

Ensuring that orders are properly loaded onto delivery vehicle to prevent damage during transit. Coordinating multiple trucks for deliveries by communicating equipment needs to the 3PL by the stated deadlines.

Training and informing store Associates on the process of fulfilling orders.

Monitoring fulfillment product availability and communicating insufficient supply to appropriate issues.

Having paperwork/contact information available for the driver each time potentially hazardous materials are included in a delivery.

Working reports-Delivery Planning Report, Store to Store Transfer Report.

Help customer in areas of the store.

Verify the shelves are stocked, and shelf maintenance.

Drives sales through consultative selling to contribute to your department sales goal.

Communicate promotions and know the benefits of HD Credit as tools to close sale.

Win Pro business through the find, know, grow program.

Complete store readiness checklist by 10 am and review all signage for accuracy.

Complete all assigned training in Knowledge Depot.

Preformed Electrical services for commerical and residential customers

Installed, maintain, and repair power lighting and control systems in homes, business and factories.

Working in manufacturing of AC Water Screw Chiller for commerical air conditioning

Installed the electrical systems for the Screw Chillers

The panels, the power source and the sensors