Randolph Del Rosario
Richmond,CA
Summary
Dynamic professional with extensive experience in foodservice operations at Whole Food Market. Proven expertise in quality control management and staff training, driving operational efficiency and enhancing customer satisfaction. Successfully implemented process improvements that reduced waste and elevated product presentation, fostering a culture of excellence and collaboration among team members.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cheesemonger
Berkley Bowl Produce Inc
Albany, CA
12.2022 - 02.2026
- Guided customers in selecting artisanal cheeses tailored to individual preferences and dietary requirements.
- Oversaw cleanliness and organization of cheese display cases, ensuring optimal cleanliness.
- Showcased expertise in cheese varieties, pairings, and storage methods to enhance staff and customer education.
- Established and executed efficient inventory management practices to enhance operational efficiency. Also Increased sales by 10%
- Spearheaded development of seasonal cheese promotions to enhance customer engagement and drive sales opportunities.
- Directed daily operations during peak hours to ensure seamless service delivery.
- Ensured quality standards by conducting regular inspections of cheeses for freshness and optimal storage conditions.
- Monitored industry trends through active participation in cheese conferences, workshops, and networking events.
- Led employee training initiatives to enhance staff expertise in cheese varieties.
- Facilitated knowledge sharing among cheesemongers to enhance team expertise.
- Facilitated training sessions for new team members on cheese handling, cutting techniques, and product knowledge.
- Elevated customer satisfaction through tailored cheese recommendations aligned with individual preferences.
- Facilitated training sessions for new employees on cheese handling techniques, storage procedures, and customer service excellence.
- Drove revenue growth through strategic development of enticing promotions for seasonal cheeses and underperforming items.
- Delivered exceptional customer service by efficiently resolving product and service-related concerns.
- Streamlined workflow processes by implementing efficient cheese cutting and packaging techniques.
- Cultivated strategic partnerships with suppliers to negotiate competitive pricing and secure exclusive product offerings.
- Spearheaded creation of visually appealing cheese displays to enhance customer engagement.
- Executed weekly inventory assessments to ensure optimal stock levels and reduce spoilage waste.
Supervisor of Factory Operations
Whole Food Market
Berkeley, CA
09.2015 - 08.2023
- Supervised daily operations, ensuring compliance with safety and quality standards. Which Increased sales by 10%".
- Coordinated workflow between departments to optimize production efficiency.
- Trained new staff on operational procedures and safety protocols.
- Implemented process improvements that enhanced productivity and reduced waste.
- Monitored inventory levels and coordinated replenishment to ensure continuous supply.
- Conducted regular performance evaluations, providing feedback to team members for development.
- Developed training materials to standardize processes across shifts and teams.
- Led cross-functional meetings to address operational challenges and foster collaboration.
- Enhanced workplace safety, implementing strict protocols and conducting regular inspections to minimize accidents.
- Established clear lines of responsibility among staff members by clearly defining roles and expectations, resulting in increased accountability and performance.
- Evaluated employee performance through regular assessments, providing constructive feedback and support for continuous improvement efforts.
- Improved employee performance with comprehensive training programs tailored to individual skillsets and job requirements.
- Streamlined factory operations by implementing efficient production schedules and optimizing resource allocation.
- Led team meetings to foster open communication channels among staff members, promoting a collaborative work environment conducive to problem-solving and innovation.
- Implemented lean manufacturing principles for a more streamlined workflow, leading to improved operational efficiency.
- Spearheaded successful efforts towards achieving ISO certification, demonstrating a commitment to upholding industry standards of quality management systems within the factory operations unit.
- Increased overall production efficiency by identifying bottlenecks in the production process and implementing targeted solutions.
- Created an inclusive work environment by promoting diversity initiatives and fostering a culture of mutual respect among employees.
- Collaborated with senior management on long-term strategic planning initiatives aimed at bolstering company growth and profitability.
- Led productive, motivated and loyal manufacturing team and generated factory-wide customer focus and pride in workmanship.
- Communicated factory operational needs, objectives and performance standards with senior management and earned full upper management support.
- Supervised ongoing daily production phases.
- Implemented policies and standard operating procedures for continuous improvement.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Cashier
Wingstop
Emeryville, CA
09.2020 - 12.2020
- Guided customers in selecting artisanal cheeses tailored to individual preferences and dietary requirements.
- Oversaw cleanliness and organization of cheese display cases, ensuring optimal presentation.
- Established partnerships with suppliers to guarantee quality and freshness of cheese products received.
- Showcased expertise in cheese varieties, pairings, and storage methods to enhance staff and customer education.
- Established and executed efficient inventory management practices to enhance operational efficiency.
- Spearheaded development of seasonal cheese promotions to enhance customer engagement and drive sales opportunities.
- Directed daily operations during peak hours to ensure seamless service delivery.
- Ensured quality standards by conducting regular inspections of cheeses for freshness and optimal storage conditions.
- Monitored industry trends through active participation in cheese conferences, workshops, and networking events.
- Led employee training initiatives to enhance staff expertise in cheese varieties.
- Facilitated knowledge sharing among cheesemongers to enhance team expertise.
- Facilitated training sessions for new team members on cheese handling, cutting techniques, and product knowledge.
- Elevated customer satisfaction through tailored cheese recommendations aligned with individual preferences.
- Facilitated training sessions for new employees on cheese handling techniques, storage procedures, and customer service excellence.
- Drove revenue growth through strategic development of enticing promotions for seasonal cheeses and underperforming items.
- Delivered exceptional customer service by efficiently resolving product and service-related concerns.
- Streamlined workflow processes by implementing efficient cheese cutting and packaging techniques.
- Cultivated strategic partnerships with suppliers to negotiate competitive pricing and secure exclusive product offerings.
- Enhanced store reputation by actively engaging in local food festivals and farmer's markets.
- Spearheaded creation of visually appealing cheese displays to enhance customer engagement.
- Executed weekly inventory assessments to ensure optimal stock levels and reduce spoilage waste.
Education
High School Diploma -
Richmond High School
Richmond, CASkills
Cleaning procedures
Sanitation practices
Product presentation
Hygiene standards
Cold chain management
Foodservice equipment
Staff training and development
Sanitation protocols
Quality control management
Equipment monitoring
Production planning
Quality assessment
Budgeting and cost control
Marketing and promotion
Shipment logistics
Accomplishments
During my time at wholefoods I ran a team in safety which put us at top 7 in safety of the whole region
Certification
Food handler, pallet jack certificate
Timeline
Cheesemonger
Berkley Bowl Produce Inc
12.2022 - 02.2026
Cashier
Wingstop
09.2020 - 12.2020
Supervisor of Factory Operations
Whole Food Market
09.2015 - 08.2023
High School Diploma -
Richmond High School