Randolph Hoge III
San Tan Valley,AZ
Summary
Goal-oriented Independent Distributor with 10+ years of experience in sales. Skilled at increasing sales by closely monitoring customer accounts and using Salesforce for sales tracking. Dedicating to thorough collaboration with vendors and suppliers.
Overview
12
12
years of professional experience
Work History
Customer Claim Specialist
CRS Temporary Housing
06.2023 - Current
- Provide superior customer service throughout the duration of the temporary housing stay
- Serve as point of contact for policy holder, provide information and education on the housing process, and resolve all customer service issues related to hotel and/or housing stays
- Source and reserve hotels, and follow up with policyholders regarding check outs, move ins, and move outs
- Abide by state real estate regulations in providing proper notices
- Obtain adjuster approvals and accurately process extensions if needed
- Coordinate housing extensions, notices to vacate, and pickup of furniture, housewares and appliances
- Ensure customer satisfaction by prompt and proper resolution of questions, issues and problems via email and telephone communication
Independent Distributor
Mission Foods
01.2015 - Current
- Establish and maintain effective customer and distributor relationships, with store managers, back warehouse staff, store employees and customers, communicating in a professional and effective manner
- Responsible for selling and distributing product to accounts and placing product on shelves, balance sales, promotional sales, and shelf life, forecasting product needs based on product promotions and customer demand
- Ability to negotiation effectively for product space, product placement, setting up and creating attractive product displays and product marketing materials and maintaining a positive brand image
- Ability to make decisions that effectively impact the business
- As a Distributor, I am responsible for the sales and distribution of products assigned in my territory, collecting and loading product, transporting them to desired locations
- Make daily visit to accounts in designated territory, from large grocery stores like Fry's, Albertson's, Food City, Bashas to small family-owned convenience stores, to replenish product, maintaining inventory level, adding new product, rotating shelf product, build product displays
- Responsible for the accounting, issuing sales invoices, credit memos, respond to billing questions, and review contests and sales and marketing promotions
Sales/ Financing
Earnhardt Peoria Kia
03.2022 - 06.2023
- Understand and adhere to the group sales process to promote sales and customer service satisfaction
- Maximize Production, Customer Service, and Profitability
- Build and maintain a remarkable customer-centered sales and service experience
- Monitor, track and strive to meet sales goals each month
- Ensure all finance and insurance products are ethically represented to all customers to achieve group sales and profitability objectives while meeting group customer service benchmarks
- Process retail transactions that produce additional revenue for the Dealership through the sales of approved finance and insurance products
Customer Claim Specialist
CRS Temporary Housing
03.2021 - 03.2022
- Provide superior customer service throughout the duration of the temporary housing stay
- Serve as point of contact for policy holder, provide information and education on the housing process, and resolve all customer service issues related to hotel and/or housing stays
- Source and reserve hotels, and follow up with policyholders regarding check outs, move ins, and move outs
- Abide by state real estate regulations in providing proper notices
- Obtain adjuster approvals and accurately process extensions if needed
- Coordinate housing extensions, notices to vacate, and pickup of furniture, housewares and appliances
- Ensure customer satisfaction by prompt and proper resolution of questions, issues and problems via email and telephone communication
Driver/ Dental Assistant/ Mechanic
Mobile Dentistry of AZ
07.2017 - 01.2021
- Responsibilities include, traveling to homes, long-term care, skilled nursing or assisted living facilities, driving the company mobile dental clinic to designated location, the company vehicle is a 2006 Ford F-53 Motorhome, sanitation of entire vehicle before and after every patient, responsible that vehicle is fully stocked with dental and hygiene supplies, and anything needed for dental care
- Provide assistance to doctors with patients, supplies, scheduling appointments, taking payments, inputting patient data and clinical documentation into electronic health medical record, taking patients temperature for COVID-19
- Assist patients and family members with required forms
- Proficient with computers, medical record program and mobile devices
- Ability to process and handle confidential information
- Able to work independently and or in a collaborative environment
Assistant Manager
McDonalds
08.2012 - 06.2016
- Took action to monitor safety, security, inventory and profitability
- Supervised food safety and cleanliness procedures to ensure staff met McDonald's standards
- Ensured health and safety regulations were being maintained
- Prepared promotional materials and displays
- Responsible for running a profitable restaurant and making sure restaurant meets critical customer standards of Quality, Service and Cleanliness
- Responsible for checking stock levels, ordering product and maintaining a profitable margin
- Responsible for recruiting, hiring and training new staff on critical job functions, managing and motivating team members
- Responsible for the supervision of over 40+ staff members, managing budgets
- Responsible for dealing with customer questions and complaints, solving any problems or difficulties as they arise
- Ability to take initiative and make effective decisions quickly
- Effective communications at all levels and ability to stay calm under pressure
- Experience in running a high-volume store
Education
High School Diploma -
Hamilton High School
05.2011
Skills
- Proficiency of Microsoft products: Word
- Proficiency of Microsoft products: Excel
- Proficiency of Microsoft products: Power Point
- Proficiency of Microsoft products: Outlook
- Excellent phone etiquette
- Time management
- Effective communication skills
- Ability to operate a motor vehicle
- Excellent organizational skills
- Insurance knowledge
- Claims analysis
- Problem-Solving
Timeline
Customer Claim Specialist
CRS Temporary Housing
06.2023 - Current
Sales/ Financing
Earnhardt Peoria Kia
03.2022 - 06.2023
Customer Claim Specialist
CRS Temporary Housing
03.2021 - 03.2022
Driver/ Dental Assistant/ Mechanic
Mobile Dentistry of AZ
07.2017 - 01.2021
Independent Distributor
Mission Foods
01.2015 - Current
Assistant Manager
McDonalds
08.2012 - 06.2016
High School Diploma -
Hamilton High School
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