Randolph Holland

-Interview customers for recertification of the SNAP/Foodstamp program

-Gather information

-Calculate earnings

-Make determination of what is needed from the customer

-Mail out form requesting additional information

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• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Face-to-Face interaction with Amtrak passengers to prepare them for boarding trains for travel.
• Complied Amtrak uniform and grooming standards.
• Qualified to operate the PIDS information board, elevators, and escalators as necessary.
• Strong teamwork and communication skills are necessary to ensure excellent customer service ans smooth station operations are maintained at all times.

• Supported clients in developing goals and social skills, improving individual wellness and productivity.
• Provided daily structure to consumers with developmental disabilities living in a group setting which includes; supervision, assistance with daily living skills, personal care needs, medication administration, transportation service, crisis management, recreational and social activities, and treatment plan development
• Communicate all significant changes, notable incidents and document all pertinent information related to the consumers
• Ensure a safe, therapeutic, family-like environment adhering to all safety standards, Federal and State regulations and agency policies.