Randolph Lewis II
El Cajon,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
10
10
years of professional experience
Work History
Sales Specialist
Belching Beaver
08.2021 - 07.2023
- Developed and managed new and existing accounts while growing volume in the San Diego market
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Market Development Specialist
Sazerac
07.2020 - 05.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Sales Specialist
Deschutes
02.2019 - 03.2020
- Managed the largest territory in Southern CA
- Developed and managed new and existing accounts while growing volume in an unfamiliar territory
- Gained relationships with key accounts, organized pint nights and other events to promote the brand the best way possible.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Provided first-rate service to all customers and potential customers.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Bar Manager/Bartender
Main Tap Tavern
09.2013 - 03.2019
- Managed draft system; cleaned lines, organized keg room, ordered inventory and built rapport with vendors/reps to ensure the best and newest products
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Bachelor of Arts - Kinesiology
San Diego State University
Skills
- Site Visits
- Inventory Coordination
- Sales Expertise
- Team Collaboration
- Persuasive Negotiations
- Client Needs Assessment
- Account Management
- Sales Forecasting
Timeline
Sales Specialist
Belching Beaver
08.2021 - 07.2023
Market Development Specialist
Sazerac
07.2020 - 05.2021
Sales Specialist
Deschutes
02.2019 - 03.2020
Bar Manager/Bartender
Main Tap Tavern
09.2013 - 03.2019
Bachelor of Arts - Kinesiology
San Diego State University
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