Randolph Norwoord
Orlando,FL
Summary
Accomplished Lead Line Cook with a proven track record at Cheesecake Factory Restaurant, showcasing expertise in food safety and kitchen organization. Demonstrated leadership in fostering teamwork and achieving near-perfect customer satisfaction. Skilled in grilling techniques and sanitation practices, adept at enhancing productivity and culinary excellence.
Overview
10
10
years of professional experience
Work History
Lead Line Cook
Cheesecake Factory Restaurant
05.2019 - Current
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Line Cook
Maggianos Little Italy
04.2018 - 07.2019
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
Supervisor/Blue Hat
BJ's Restaurant & Brewhouse
05.2014 - 02.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Associate of Arts - Sociology
Morgan State University
Baltimore, MD05.2019
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2014
Skills
- Food safety knowledge
- Grilling Techniques
- Food assembly
- Kitchen Organization
- Food Preparation
- Sanitation Practices
Timeline
Lead Line Cook
Cheesecake Factory Restaurant
05.2019 - Current
Line Cook
Maggianos Little Italy
04.2018 - 07.2019
Supervisor/Blue Hat
BJ's Restaurant & Brewhouse
05.2014 - 02.2019
Associate of Arts - Sociology
Morgan State University
High School Diploma -
Dr. Phillips High School
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