Randolph Sierra
Bullhead City,AZ
Summary
Enthusiastic and ambitious with wide-spread transferable skills in management, involvement with the community and patient care. Exceptional ability to connect with people and understand their wants, needs and desires. Friendly customer service dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships. Actively seeking a role where I can utilize my education and experience to add immediate value to an organization. Also to utilize my training and skills in pre hospital and hospital emergency management. I have over 15 years experience in the medical field, 20 years experience in management and over 30 years experience in customer service.
Professional EMS leader with solid background in emergency medical services and team management. Skilled in crisis response, patient care, and operational efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance and successful outcomes. Known for effective leadership, problem-solving abilities, and commitment to continuous improvement in high-pressure environments.
Experienced with coordinating emergency response efforts and managing EMS staff. Utilizes effective communication and leadership skills to ensure seamless operations and high-quality patient care. Track record of implementing strategic protocols to enhance team performance and emergency response efficiency.
Overview
23
23
years of professional experience
1
1
Certification
Work History
EMS Supervisor/Trauma Registrar/Customer Service Coordinator
Western Arizona Regional Medical Center, Bullhead City
07.2015 - 09.2025
- Perform general office duties, such as answering multi-line telephone, taking dictation and completing insurance forms.
- Inventory and ordering of medical, lab and/or office supplies and equipment.
- Protect the security of medical records to ensure that confidentiality is maintained.
- Data entry, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment.
- Process and prepare business and government forms.
- Compile medical care and census data for statistical reports on diseases treated, surgery performed and use of hospital beds.
- Maintain vehicles, medical and communication equipment, replenish first aid equipment and supplies.
- Coordinate work with other emergency medical team members and police/fire department personnel.
- Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
- Arrange for clergy members to perform needed services.
- Contact cemeteries to schedule the opening and closing of graves.
- Provide information on funeral service options, products, or merchandise and maintain a casket display area.
- Offer counsel and comfort to bereaved families or friends.
- Maintain financial records, order merchandise, and prepare accounts.
- Participate in community activities for funeral home promotion or other purposes.
- Use computers for various applications, such as database management or word processing.
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
- Answer telephones and give information to callers, take messages, transfer calls to appropriate individuals.
- Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
- Create, maintain and enter information into database.
- Operate office equipment, such as fax machines, copiers and phone system. Arrange for repairs when equipment malfunctions.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Completed forms in accordance with company procedures.
- Maintain scheduling and event calendars.
- Arrange conference, meeting or travel reservations for office personnel.
- Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
- Prepare and mail checks.
- Facilitated community outreach initiatives to increase public awareness of available emergency medical services resources and capabilities.
- Optimized resource allocation by analyzing call volume data and adjusting staffing levels accordingly.
- Enhanced emergency response efficiency by streamlining communication protocols and procedures.
- Improved patient care quality by providing guidance and supervision to emergency medical services personnel.
- Led multi-agency training exercises to test preparedness for large-scale disasters or mass-casualty situations.
- Promoted safety culture within the department by conducting regular safety drills and providing ongoing training.
- Developed strong partnerships with local hospitals, law enforcement agencies, and fire departments to enhance collaborative efforts during emergencies.
- Served as a liaison between the EMS department and other healthcare providers, facilitating seamless care transitions for patients in need of advanced treatment options or specialized care facilities.
- Managed budgetary responsibilities, including purchasing equipment, maintaining inventory levels, and forecasting future needs.
- Championed patient privacy rights by enforcing strict adherence to HIPAA regulations among EMS personnel.
- Ensured compliance with state and federal regulations through regular audits and process improvements.
- Maintained communication and good working relationship with facility administration.
- Maintained confidentiality and security of health records and medical information.
- Performed software updates, upgrades and data backups.
Office Manager/Funeral Assistant
Dimond & Sons Funeral Home, Bullhead City
06.2013 - 07.2015
- Obtain information needed to complete legal documents, such as death certificates or burial permits.
- Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
- Plan, schedule, coordinate funerals, burials/cremations, arranging details such as floral delivery and time and place of services.
EMS Coordinator
Western Arizona Regional Medical Center, Bullhead City
05.2002 - 06.2013
- Use computers for various applications, such as database management or word processing.
- Perform payroll functions
- Answer phones and give information to callers, take messages or transfer calls to appropriate individuals.
- Create, maintain and enter information into database.
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, maintaining documents, such as attendance records, correspondence or other material.
- Operate office equipment
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Communicate with dispatchers or treatment center personnel to provide information about the situation, to arrange reception of victims, or to receive instructions for further treatment.
- Attend training classes to maintain certification licensure, keep abreast of new developments in the field or maintain existing knowledge.
- Inventory and order medical, lab, or office supplies or equipment.
Education
High School Diploma - General Studies
Santa Barbara High School
Santa Barbara, CaliforniaDiploma - Nursing Assistant
Stratford Career Institute
07.2002
Diploma - Medical Assistant
Santa Barbara Business College
Santa Barbara, California12.1997
No Degree - Emergency Medical Technician
Granite Mountain Training
Prescott, AZ06-2025
Skills
- Customer Service
- Project Management
- Employee Relation Skills
- Incident command
- Emergency management
- Public safety
- Emergency preparedness
- Evacuation planning
- Disaster recovery
- Hazard mitigation
- Interagency collaboration
- First aid administration
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Basic life support
- Time management
- Multitasking Abilities
- Excellent communication
- Attention to detail
- Adaptability and flexibility
- Decision-making
- Patient transport
- Effective communication
- Reliability
- CPR/AED
- Professionalism
- Team building
- Relationship building
- Goal setting
- Medical records management
- Patient advocacy
- Regulatory compliance
- Emergency medical technician (EMT)
- Police and fire coordination
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
- Collaborated with team of 12 in the development of Active shooter, Stop the bleed.
Certification
- Several FEMA courses taken with certificates 100,200,300,700,800 and many more.
- CPR and First Aid Certified
- Stop the Bleed
- ICSAVE/ Active shooter Classs
LANGUAGES
English
Timeline
EMS Supervisor/Trauma Registrar/Customer Service Coordinator
Western Arizona Regional Medical Center, Bullhead City
07.2015 - 09.2025
Office Manager/Funeral Assistant
Dimond & Sons Funeral Home, Bullhead City
06.2013 - 07.2015
EMS Coordinator
Western Arizona Regional Medical Center, Bullhead City
05.2002 - 06.2013
Diploma - Nursing Assistant
Stratford Career Institute
Diploma - Medical Assistant
Santa Barbara Business College
High School Diploma - General Studies
Santa Barbara High School
No Degree - Emergency Medical Technician
Granite Mountain Training
Awards
Employee of the Month 2005, Employee of the Month 2008, Spirit of WARMC 2017, Employee of the Month 2018
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