Randolph Taylor
Edgewood,Maryland
Summary
Medical Technician with 20 years of laboratory experience, including 7 years of Service Engineering experience, working with automated laboratory equipment, centrifuges, mixers, and liquid handling instruments, who is motivated to maintain and meet quality or above quality standards. Highly skilled in the maintenance, repair and use of automated testing equipment, quality control and assurance record keeping. Hard working team player, able to coordinate with other employees and vendors to meet needs of clients and staff, while also able to work individually and independent with minimum supervision to meet the same needs of the company and clients, flexible in learning new skills and open to ideas.
Overview
18
18
years of professional experience
Work History
Laboratory Service Engineer
Exact Sciences Laboratories
09.2022 - Current
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Streamlined workflow processes for faster issue resolution, collaborating effectively with cross-functional teams.
- Maximized equipment reliability by recommending upgrades or replacements when necessary, based on performance evaluations.
- Ensured compliance with safety regulations during installations and repairs, prioritizing a safe work environment at all times.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Documented maintenance activities and confirmed compliance with relevant regulations.
- Dismantled defective machines and equipment and installed new or repaired parts.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
Senior Laboratory Lead III / Certified Laboratory Instructor
IDEXX Laboratories
03.2016 - 09.2022
- Maintained Hamilton liquid handling instruments, and other lab equipment, with proper cleanliness, preventative maintenance, and repairs
- Coordinated with outside vendors to ensure quick and proper resolution of problems to equipment
- Assisted with installation of new equipment and instruments and testing methods
- Calibrated instruments and maintained quality assurance logs on all equipment within department
- Proficient in use of automated testing equipment to perform necessary testing
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Managed the work of 40+ employees, increasing crew efficiency
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the laboratory and equipment
- Provided customer service and was involved in training new team members each month
- Developed relationships with new staff members, and assisted existing staff members in their career development.
Quality Control Technician
Elite Spice, Inc.
03.2006 - 03.2016
- Maintained a clean and safe work environment, resulting in a reduction in complaints filed with management and an increase in customer satisfaction
- Worked with departments across the company, including Research and Development and Manufacturing, in developing new ideas, initiatives, products, and services
- Tested products daily to meet quality customer standards using multiple sets of equipment and mechanized units
- Performed quality assurance paperwork and documentation on testing and manufacturing equipment
- Supervised multiple technicians and manufacturing employees to ensure quality, safety, and efficiency
- Maintained and calibrated instruments such as balances, mixers and centrifuges
Education
Bachelor of Science - Forensic Science
University of Baltimore
Baltimore, Maryland01.2024
Transfer Studies -
Anne Arundel Community College
Arnold, Maryland05.2014
Skills
- Computer literacy
- Communication skills
- Time management
- Documentation review
- Equipment Troubleshooting
- System Repairs
- Tool Installation and Alignment
- Data Entry
- Maintenance
- Preventive Maintenance
- Equipment Installation
- Equipment Maintenance
- Problem Solving
- Technical Troubleshooting
Accomplishments
Completed Liquid Handling Maintenance and Repair training course within Exact Sciences
Completed Arc Safety Training
Languages
English
Spanish
Timeline
Laboratory Service Engineer
Exact Sciences Laboratories
09.2022 - Current
Senior Laboratory Lead III / Certified Laboratory Instructor
IDEXX Laboratories
03.2016 - 09.2022
Quality Control Technician
Elite Spice, Inc.
03.2006 - 03.2016
Bachelor of Science - Forensic Science
University of Baltimore
Transfer Studies -
Anne Arundel Community College
Similar Profiles
Taylor HendersonTaylor Henderson
Revenue Cycle Systems Specialist IV at Exact Sciences LaboratoriesRevenue Cycle Systems Specialist IV at Exact Sciences Laboratories
Jamie BoweyJamie Bowey
Billing Specialist at Exact Sciences LaboratoriesBilling Specialist at Exact Sciences Laboratories
April RiderApril Rider
Patient Financial Services Lead at Exact Sciences LaboratoriesPatient Financial Services Lead at Exact Sciences Laboratories
Salena ChangSalena Chang
Clinical Laboratory Scientist at Exact Sciences LaboratoriesClinical Laboratory Scientist at Exact Sciences Laboratories
Segun Ademola AdeniyanSegun Ademola Adeniyan
Correctional Officer at Roxbury Correctional InstitutionCorrectional Officer at Roxbury Correctional Institution